[Hiring] PART TIME REAL ESTATE VIRTUAL ASSISTANT @VA Desk

Role Description

We are seeking a highly reliable, organized, and customer-focused Virtual Assistant to support the day-to-day administrative and customer service operations of a growing HVAC company during its busiest season. This role is designed to directly improve customer responsiveness, streamline scheduling and dispatch coordination, and reduce the administrative workload on the internal team. You will act as a key operational support point between customers, office staff, and field technicians. This is a high-responsibility support role requiring strong communication skills, attention to detail, and the ability to manage real-time coordination tasks such as scheduling, customer follow-ups, and service dispatch support. The role begins as part-time (20 hours/week) with structured training and is expected to transition into a full-time operational support role within approximately two months as processes are stabilized and documented.

Qualifications

• 1–3+ years experience in customer service, administrative support, dispatch coordination, or virtual assistance
• Strong spoken and written English communication skills (clear, calm, professional tone)
• Experience handling customer-facing communication (phone and email)
• Highly organized with strong attention to scheduling accuracy and detail
• Comfortable working in fast-paced, real-time operational environments
• Ability to work independently while following structured processes
• Reliable internet connection and stable remote work setup
• Willingness to work North America–aligned hours or overlapping shifts

Requirements

• Experience with Housecall Pro or similar service management platforms (Jobber, ServiceTitan, etc.)
• Familiarity with scheduling, dispatching, or field service coordination tools
• Comfortable managing business phone systems and email communication platforms
• Proficiency with Google Workspace (Docs, Sheets, Calendar)
• Basic understanding of workflow tracking and customer service systems

Benefits

• Part-Time: 20hrs/week (with transition path to 40hrs/week)
• Remote work setup
• Salary: 260PHP/hr

Growth & Transition Support

• Begin with structured onboarding under guidance from internal team leadership
• Learn and follow established service and scheduling workflows
• Gradually take on expanded responsibilities as processes are documented
• Support the transition from founder-dependent operations to system-driven workflows
• Prepare for full-time transition within approximately 2 months
• Ultimately assume the majority of office administrative responsibilities

Work Ethic & Behavioral Expectations

• Calm and professional when handling customer concerns or urgent requests
• Highly responsive and reliable during working hours
• Strong sense of ownership over scheduling accuracy and follow-ups
• Detail-oriented with a focus on reducing operational errors
• Proactive communicator with internal staff and technicians
• Comfortable working in a role where priorities can shift quickly
• Dependable in high-volume or peak-season workloads