[Hiring] Part-Time Evening Dispatcher @Peaden Air Conditioning Plumbing and Electrical

Role Description

Peaden is seeking a Part-Time Evening Dispatcher to support our service operations during peak evening hours. This role requires someone who is:

• Self-sufficient and dependable
• Experienced in ServiceTitan
• Skilled at making quick, confident decisions
• Calm under pressure
• An excellent communicator

You will be responsible for evaluating service calls, prioritizing urgency, and dispatching the right technician to the right job - ensuring an exceptional customer experience.

Schedule: Part-Time, 5:00 PM – 10:00 PM CST, Evening shift

Qualifications

• 3+ years of hands-on experience using ServiceTitan
• 2+ years of dispatching experience in the home services industry
• Strong verbal and written communication skills
• Ability to think quickly and make sound decisions in real time
• High attention to detail
• Ability to work independently with minimal supervision

Requirements

• Evaluate incoming service calls and prioritize based on urgency
• Dispatch the appropriate technician to each job
• Communicate detailed, accurate job information to field technicians
• Update customers on technician arrival times and progress
• Document and manage service calls within ServiceTitan
• Maintain clear communication between technicians, CSRs, and management
• Participate in ongoing training and development

Benefits

• Competitive pay based on experience
• Medical, dental, and vision insurance
• Company-paid long-term disability and life insurance
• PTO starting your first day
• Paid holidays after 90 days
• Paid parental leave after 1 year
• 401(k) with company match
• A team-oriented, family culture

Company Description

Peaden has been serving the Panhandle for decades. We keep growing because we only hire the best, and our customers love us for it. We don't cut corners, invest in training, value professionalism, and recognize performance.

People come to us looking for a job. They stay because they find a fulfilling career with room to grow.