[Hiring] Part-Time Customer Support Agent @Sozoroad

Role Description

This is a remote position.

As a Part-Time Customer Support Agent, you will serve as a primary support contact for customers and clients requiring assistance. You will respond to inquiries, resolve issues, and ensure every interaction is handled professionally, accurately, and with empathy. This role is ideal for individuals who enjoy written communication, problem-solving, and managing multiple conversations in a fast-paced, remote environment.

Responsibilities

• Handle customer inquiries via email and live chat in a timely and professional manner.
• Respond to inquiries, requests, and concerns with clarity and empathy.
• Troubleshoot and resolve basic issues, escalating complex cases when necessary.
• Maintain accurate documentation of interactions in CRM or ticketing systems.
• Manage multiple conversations while maintaining quality and response standards.
• Follow client-specific SOPs, workflows, and communication guidelines.
• Collaborate with internal teams to ensure timely resolution of customer concerns.
• Uphold service quality, response time, and customer satisfaction expectations.

Qualifications

• Excellent written English skills, including grammar, clarity, and professional tone.
• Strong typing speed and ability to multitask across multiple email and chat conversations.
• Proven experience in customer support, preferably in an e-commerce or non-voice role.
• Familiarity with e-commerce platforms such as Shopify is preferred but not required.
• Experience using helpdesk tools (e.g., Gorgias, Zendesk, Freshdesk) is an advantage.
• Customer-first mindset with strong empathy and problem ownership.
• Ability to follow policies and SOPs while maintaining a positive customer experience.
• Strong attention to detail and accurate documentation skills.
• Reliable attendance and commitment to a part-time schedule.
• Previous BPO or Virtual Assistance experience is a plus, but not mandatory.
• A bachelor's degree in Business Administration, Business Management, or a related field is not required, but preferred. Equivalent experience will also be considered.
• Adaptability to work within Eastern Standard Time (EST) for efficient collaboration, if you were to support Sozoroad directly.
• Willingness to work flexible hours and adapt to team needs, if you were to be deployed elsewhere.

Benefits

• Competitive Compensation: Your contribution will be recognized and compensated appropriately.
• Opportunities for Growth: Your professional journey will find numerous avenues for growth within our structure.
• Structured Part-Time Role: Benefit from a part-time role tailored to respect your other commitments.
• Remote Work Benefits: Work from a comfortable location, free from the constraints of a daily commute.
• Continuous Learning: Engage in diverse learning opportunities to enhance and expand your skill set.
• Performance Recognition: Achievements, both big and small, are recognized and celebrated.