[Hiring] Part-Time Care Agent @Ibotta

Role Description

Do you love helping others? At Ibotta, our mission is to make every purchase rewarding. Our Ibotta Care Agents offer world-class, awesome support for all Ibotta users. The accuracy, efficiency, critical thinking, and personal attention our Care Team gives to every user has been a key component in the success of our company. We are looking for someone who will take personal pride in the reputation our Care Team has built.

Position Details

• Type: Part-time, remote
• Compensation: $13.50/hour (may be eligible for increases based on performance and tenure)
• Location: Must be based in Georgia
• Hours: Up to 25 hours/week, Monday–Saturday, 7:00am–5:00pm MST (9:00am-7:00pm EST)
• Saturday availability required
• Training: Monday–Thursday, 8:00am–2:00pm MST (remote, for the duration of training)
• Equipment: Must have a reliable internet connection and a personal desktop or laptop with a working camera and microphone
• Applicants must be 18 or older to be eligible for this position

What you will be doing

• Embrace and uphold Ibotta’s Core Values: Integrity, Boldness, Ownership, Teamwork, Transparency & A Good Idea Can Come From Anywhere
• Provide excellent customer service to Ibotta Savers via email tickets
• Work through account information, notes, and customer emails to investigate any issues or pain points within the Ibotta app
• Problem solve by reviewing Ibotta systems and customer accounts
• Work on special projects for leadership teams as needed
• Be an advocate for our savers

Qualifications

• Previous experience providing world-class customer service
• Ability to work remotely, previous remote work experience a plus
• Fast, organized, and detail-oriented
• “Can do” attitude with a drive to thrive in a fast-paced environment
• Technologically savvy, with a knowledge of Android and Apple
• Good interpersonal skills and effective verbal and written communication skills
• Ability to think on your feet with strong problem-solving skills

Additional Details

• Compensation: $13.50/hour (eligible for increases in pay based on performance and tenure)
• Ibotta is an Equal Opportunity Employer. Ibotta’s employment decisions are made without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status.
• Applicants must be currently authorized to work in the United States.
• For the security of our employees and the business, all employees are responsible for the secure handling of data in accordance with our security policies, identifying and reporting phishing attempts, as well as reporting security incidents to the proper channels.