[Hiring] Panel Helpdesk Trainee @Sago

Role Description

Provide great customer service to Sago respondents through inbound calls (Voice process), aiming to drive respondent satisfaction and retention (International US Process).

Key Job Responsibilities

• Responsible for addressing US customer inquiries, resolving queries and providing excellent customer service via inbound calls.
• Review and investigate issues accurately and efficiently using computer systems.
• Create and update tickets in CRM systems.
• Maintain high level of accuracy while handling cases and record keeping tasks.
• Maintain accurate customer records and document interactions.
• Coordinate with internal teams when required.

Qualifications

• Fluency in English language (verbal and written) with strong communication skills.
• Effective problem-solving and analytical skills to investigate, troubleshoot, and resolve respondent inquiries efficiently.
• Ability to multi-task and work under pressure.
• Working knowledge of Microsoft Office applications, particularly Word, Excel, and Outlook.
• Ability to work in night shifts (5:30 PM – 2:30 AM IST and 6:30 PM – 3:30 AM IST).
• Any Graduate/ Postgraduate with 0 - 1 year of experience in Customer Service or Voice Process.
• Experienced and freshers can apply.

Requirements

• Based on performance during the training period, you may have the opportunity to transition into a permanent position with the company.
• Remote opportunity.
• Extensive Mediclaim benefit.