[Hiring] Overnight Lifestyle Coordinator @Circles

Role Description

This is a challenging role combining front-end customer interaction, back-end service request fulfillment, member relationship management, and providing excellent service through first call resolution when applicable. This role requires world-class customer service skills on the phone, the ability to research requests using our systems, and the ability to develop and enhance business relationships by phone and email.

This is a 100% remote role that can be worked from any of the below locations:

• Arizona
• Florida
• Georgia
• Kentucky
• Massachusetts
• Maryland
• Minnesota
• North Carolina
• New Hampshire
• New Jersey
• New Mexico
• Rhode Island
• Texas
• Utah
• Virginia

Compensation for this role is $19 per hour and employees in this role are eligible for quarterly bonuses of up to $1,000.

Qualifications

• Must be able to demonstrate customer service skills
• High school diploma required
• Call center experience preferred (inbound)
• Extensive use of computer with experience with Microsoft Office products
• Excellent listening skills and telephone skills
• Excellent professional communication and interfacing with customers and co-workers
• Ability to manage multiple tasks simultaneously

Requirements

• Ability to communicate and articulate self in a professional and business-like manner (both oral and written skill sets demonstrated)
• Able to work in a fast-paced environment with demonstrated ability to prioritize multiple, competing tasks and demands
• Demonstrates accuracy in written and verbal communication
• Ability to provide timely updates on work effort and workload to direct leader
• Reacts positively to direction and feedback
• Actively listens to the needs of the client to help understand the root cause of the problem or request
• Demonstrates high standards for quality work processes and results
• Willingly adapts to changing workloads and helps others when they are busy
• Identifies new ideas, solutions, or directions in dealing with daily situations
• Fosters a climate that ensures quality and customer service standards
• Creates and supports customer-focused behavior
• Follows departmental and support service customers’ policies and directives
• Maintains safe, secure and legal work environment
• Develops personal growth opportunities
• Seeks out self-improvement
• Notifies Program Coordinator of unplanned absences in a timely manner

Benefits

• Medical, dental, vision insurance starting the first day of the month after hire
• Long term and short term disability insurance paid for by Circles
• 401k with match
• Life insurance paid for by Circles
• Up to 15 days of PTO per year
• 1 Floating Holiday per year
• 1 Community Service Day per year
• Paid holidays
• Access to discount programs
• 1 month sabbatical every 5 years