[Hiring] Overnight Care Center Representative @Modivcare

Role Description

As a Care Center Representative, you will:

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Qualifications

• Exceptional customer service and interpersonal skills.
• Strong oral and written communication abilities.
• Ability to remain calm and empathetic in high-pressure situations.
• A self-motivated attitude with the ability to work independently and collaboratively.
• High School Diploma or GED required.
• 0–1 year of customer service experience, preferably in a contact center or healthcare settings.

Requirements

• Proficient typing skills (35 WPM).
• Familiarity with customer service software and CRM systems (preferred).
• Ability to toggle between multiple screens and systems efficiently.
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
• Willingness to work weekends, overtime, and flexible hours as needed.
• Minimum internet speeds of 25Mbps download and 5Mbps upload required.
• To be eligible for this role you must live in the following states: Alabama, Arkansas, Florida, Georgia, Indiana, Idaho, Iowa, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, Wyoming.

Benefits

• Medical, Dental, and Vision insurance.
• Employer Paid Basic Life Insurance and AD&D.
• Voluntary Life Insurance (Employee/Spouse/Child).
• Health Care and Dependent Care Flexible Spending Accounts.
• Pre-Tax and Post-Tax Commuter and Parking Benefits.
• 401(k) Retirement Savings Plan with Company Match.
• Paid Time Off.
• Paid Parental Leave.
• Short-Term and Long-Term Disability.
• Tuition Reimbursement.
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!).