[Hiring] Overnight Bilingual MomentMakers @TLS

Role Description

This is a bilingual English & French role. Must be able to speak, read, write in both languages.

At TLS, we don’t just answer calls, we create moments. We’re looking for people who lead with empathy, care deeply about others, and want to make a difference with every interaction.

This is a remote role, and we are based out of London, Ontario. Weekend and evening availability are part of what helps us support our brands when they need us most.

What You’ll Do

• Connect with customers via phone, email, or chat
• Schedule appointments and share helpful information
• Listen with empathy and find the best solutions
• Record accurate details and follow brand guidelines
• Partner with your team to create a positive experience for every interaction

Qualifications

• A natural ability to make people feel heard and valued
• Strong communication skills written and verbal
• Comfort using technology and learning new systems
• The ability to stay calm and organized in a fast-paced environment
• Availability for evening and weekend shifts
• Experience in customer service is an asset — but a genuine desire to care for others is what really counts.

Benefits

• A team built on trust, respect, and genuine care
• A space where your ideas matter, and we encourage feedback
• Opportunities to grow your personal and professional skills

Location

Moncton, New Brunswick (Remote)

Department

FirstOnSite

Employment Type

Full-Time

Minimum Experience

Entry-level

Compensation

16.00-20.00