[Hiring] Outreach Specialist @Andros
Outreach Specialist @Andros
Customer Service
Salary usd 57,000 per ..
Remote Location
🇺🇸 USA Only
Employment Type full-time
Posted 1wk ago

[Hiring] Outreach Specialist @Andros

1wk ago - Andros is hiring a remote Outreach Specialist. 💸 Salary: usd 57,000 per year 📍Location: USA

Role Description

The Mission of the Outreach Specialist is to support the processing of initial credentialing and recredentialing for providers and facilities. As a key contributor, you will ensure communications across omni channels (email, fax, and phone) reach providers and clients timely. Ensuring we remain in compliance with all regulatory standards and turn-around times, you also perform in-depth analysis on these processes to create scalable improvements where needed and participate in special projects as needed.

  • Coordinate and execute omnichannel outreach (email, fax, and phone)
  • Work closely with the Outreach Manager and Lead to ensure operational transparency, accountability, and collaboration between groups
  • Contribute to and reference reporting dashboards and monitoring trends; share actionable insights and make recommendations based on results
  • Conduct research into issues related to your work; report out to the team
  • Monitor daily program automations and data processes; troubleshooting when necessary and improving when possible
  • Offer insights to our product team to advise on product enhancements and adjust workflows to account for changing technology; serve as a primary tester and subject matter expert when new products related to your processes are being developed
  • Take on and build out new processes as we expand our service offerings within the outreach space
  • Demonstrated ability to deliver in a deadline driven environment in line with associated SLA’s and KPI’s
  • Independent mindset with proven ability to prioritize workload according to expected outcomes
  • Ability to follow available resources and apply critical thinking to each task to offer contributions in evolving processes and optimizing tasks

Qualifications

  • Attention to Detail: You mind the details so nothing slips through the cracks.
  • Critical Thinking: We’re expecting you to challenge the way we do things and present new ideas for improvement, no matter how small the change is.
  • Data Driven: You’re well-versed in Google Sheets; bonus points if you have experience manipulating large sets of data.
  • Communication: You are concise, articulate, and timely in all modes of communications.
  • Inquisitive: You don’t let a fast pace of work or a complicated process stop you from asking questions and figuring out what is really going on.
  • Follow-through on Commitments: You live up to verbal and written agreements without fail.
  • High Standards: You lead by example and expect personal performance and team performance to be nothing short of the best.

Requirements

  • Technical proficiency: Jira and Google Suite experience required. Zendesk experience a plus.
  • Credentialing knowledge: Credentialing processing and NCQA experience preferred.
  • Salary: ~$57,000.
Before You Apply
🇺🇸 Be aware of the location restriction for this remote position: USA Only
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Outreach Specialist @Andros
Customer Service
Salary usd 57,000 per ..
Remote Location
🇺🇸 USA Only
Employment Type full-time
Posted 1wk ago
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🇺🇸 Be aware of the location restriction for this remote position: USA Only
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply
Applied
Sent Follow-Up
Interview Scheduled
Interview Completed
Offer Accepted
Offer Declined
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