[Hiring] Outbound Enrollment Specialist – Bilingual (Healthcare) @Scene Health

Role Description

As an Outbound Enrollment Specialist, you will be responsible for high-volume outbound outreach to eligible program participants and enrolling patients into a high-touch health program supporting their medication adherence and lifestyle changes. This role is key to introducing Scene services to potential patient members for enrollment. The enrollment specialist must excel at connecting with the patient via phone and discovering what patients need through outbound communication. Once patient needs are identified, we rely on the Outbound Enrollment Specialist to guide and direct patients into our services ecosystem. Your role is crucial in establishing trust, motivating patients to commit to their health goals, and ensuring they feel supported every step of the way. You will communicate with patients via phone calls, SMS, and video check-ins to help them overcome barriers and stay engaged in their care.

Responsibilities Include

• Communicate with patient prospects via phone call, text, and e-mail to introduce them to Scene services for easy enrollment.
• Leverage best-practice listening skills to hear what the patient is saying, both spoken and unspoken, to identify which programs and existing services match their insurance benefits and health needs.
• Guide patients through the enrollment process using a balance of motivational support and technical acumen.
• Accurately manage information while maintaining patient demographics within the Salesforce system.
• Effectively overcome patient objections, questions, and/or technical barriers to ensure a seamless onboarding process.
• Assist patients with technical setup, including app downloads and troubleshooting.
• Connect patients to the health system and existing health resources via multiple modalities.
• Maintain accurate and detailed records of patient interactions, enrollment status, and follow-ups.
• Assist patients with Scene’s Spotlight app usage, including download and set-up.
• Build performance goals with Scene management and leverage time management and critical thinking skills to achieve and surpass them.
• Embrace change as our services and processes evolve to efficiently meet patients' needs.
• Provide feedback on patient challenges and recommend process improvements to enhance program effectiveness.
• Establish strong relationships with patients and the Care Team, which includes nurses, pharmacists, and managers.
• All other duties as assigned.

Qualifications

• 3+ years of experience in health education, patient engagement, or a related healthcare role.
• Background in health coaching, public health, or community health work.
• Experience in a patient enrollment, patient onboarding, sales, or call center environment.
• Bilingual in Spanish.
• Strong interpersonal skills with the ability to engage in warm, empathetic conversations.
• Excellent verbal and written communication skills.
• Experience conducting outreach via phone, SMS, and video communication.
• Ability to explain complex health concepts in a simple, motivating way.
• Proficiency with database systems and mobile applications.
• Weekend availability.

Preferred Qualifications

• Certification as a health coach, medical assistant, community health worker, pharmacy technician, or similar healthcare role.
• Experience working directly with individuals who are ensured by Medicaid.
• Familiarity with CRM software (e.g., Salesforce).

Shift

• 12pm-8pm ET and weekends.

Benefits

• Work remotely.
• Competitive salary and benefits package.
• Be part of a mission-driven team dedicated to improving patient health.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.