[Hiring] Outbound Customer Service Representative @SWBC

Role Description

SWBC is seeking a talented individual to provide customer service support for loan portfolios to financial institutions, insurance agents, and borrowers/members by assessing and updating collateral protection insurance coverage and identifying uninsured loans.

Why you'll love this role:

• This role is an excellent opportunity to utilize your customer service skills and make a positive impact with insurance companies for SWBC.
• You will be able to interact with multiple carriers to assist with updating renewal information on mortgage and auto loans.
• Your representation will directly contribute toward SWBC's Mission to provide excellent customer service.

Essential duties include the following:

• Resolves inbound and makes outbound service calls regarding routine collateral protection insurance coverage questions, inquiries and/or problems on the status of insurance on loans made by borrowers/members, financial institutions, and insurance agents by researching, verifying, updating loan insurance information and documenting the affected account’s history file.
• Refers complex questions, problems or client complaints promptly and accurately to the appropriate resources to ensure customer satisfaction and product integrity.
• Assists in performing time-sensitive account maintenance before and after account processing cycles.
• Enters updates to pertinent insurance data from Document Management System or FAX into the computer system in a timely manner ensuring accuracy, completeness, and adherence to department procedures.
• Prepares, packages, and mails insurance policies, proof of insurance requests, and paid certificates to borrowers/members and financial institutions.

Qualifications

• High School Diploma or equivalency required.
• Minimum of zero to six (0-6) months of data entry, in-bound, out-bound or other related call center, telemarketing or related experience. Insurance or banking experience preferred.
• Excellent interpersonal, organizational and telephone etiquette skills.
• Strong workflow and communication skills (both written and oral).
• Able to operate a computer and basic office equipment.
• Able to type 40 WPM accurately and operate a 10-key calculator by touch.

Benefits

• Competitive overall compensation package
• Work/Life balance
• Employee engagement activities and recognition awards
• Years of Service awards
• Career enhancement and growth opportunities
• Leadership Academy and Mentor Program
• Continuing education and career certifications
• Variety of healthcare coverage options
• Traditional and Roth 401(k) retirement plans
• Lucrative Wellness Program

Additional Information

• SWBC is a Substance-Free Workplace and requires pre-employment drug testing.
• Please note, SWBC does not hire tobacco users as allowed by law.
• To learn more about SWBC, visit our website at www.SWBC.com. If interested, please click the appropriate apply button.