[Hiring] Outbound Customer Service Representative @Ken Garff Automotive Group

Role Description

The Ken Garff Listening Center is currently hiring Remote Outbound Customer Service Representatives to join our growing contact center team.

Work Schedule

• Monday – Friday: 6:00 AM – 7:00 PM (MT)
• Saturday: 8:00 AM – 4:00 PM (MT)
• Sunday: Closed

Technical Requirements

Internet Requirements

• Hard-wired Ethernet connection required (direct to router or wall port; Wi-Fi not permitted)
• Minimum 50 Mbps download speed
• Minimum 20 Mbps upload speed
• Maximum 40 ms ping or lower
• Must provide 3 speed test results taken at different times during working hours for approval

Computer Requirements

• Operating System: Windows 11 required (Mac/Apple products not supported)
• Processor: 1 GHz or faster with two or more cores on a compatible 64-bit processor (typically, Processor of Intel i5 or Higher OR AMD Ryzen 5 or Higher)
• Memory (RAM): Minimum 16 GB
• Storage: Minimum 256 GB

Equipment & Peripherals

• Must provide your own equipment
• Dual monitors (2 or more required)
• Webcam (required)
• Smartphone (required for authentication purposes)
• Headset with microphone (must connect via a port; wireless headsets acceptable if using a USB/dongle connection)
• Keyboard and mouse

Key Responsibilities

• Make outbound calls to current Ken Garff customers (no cold calling)
• Deliver a professional, friendly, and informative customer experience
• Build and maintain strong customer relationships
• Identify customer vehicle service needs and schedule appointments
• Promote service specials and incentives
• Handle customer inquiries via phone, chat, and email
• Accurately document interactions and update customer records
• Collaborate with team members while maintaining company standards

Qualifications

• Must provide your own equipment and meet technical requirements
• Must have a quiet workspace free from noise and distractions
• Strong computer skills and ability to navigate multiple systems
• Typing speed of 30+ WPM
• Positive, energetic, and customer-focused attitude
• Excellent communication and problem-solving skills
• Strong multitasking, organization, and prioritization abilities
• Previous customer service, call center, or sales experience preferred
• High school diploma or equivalent required
• Must be 18 years or older and authorized to work in the U.S.
• Bilingual in Spanish is a plus
• Must reside in: Utah, Texas, Nevada, Arizona, Wyoming, or Iowa

Benefits

• Opportunity to earn a college degree at no cost
• Paid training
• Career growth within a nationwide automotive company
• Paid Time Off
• Comprehensive benefits: Medical, Dental, Vision, Disability, AD&D, and Life Insurance
• 401(k) with company match
• Optional year-end bonus program
• Employee discounts on vehicles, parts, and service
• Supportive team and positive company culture

Job Details

• Job Type: Full-time (40 hours per week)
• Pay: Starting at $16.00/hour
• $16.25/hour for Spanish speakers

We are an Equal Opportunity Employer (We Hear You)