[Hiring] Outbound Contacts Representative 2 @Humana

Role Description

The Outbound Contacts Representative 2 represents us by making outbound contacts to members and providers regarding a variety of issues.

• Perform basic administrative, clerical, operational, customer support, and computational tasks.
• Typically work on routine and patterned assignments.
• Report to the Outbound FL Medicaid Supervisor.
• Perform necessary follow-up with members and providers.
• Ensure responses to member and provider inquiries are completed to achieve service and quality standards.
• Make decisions focused on interpretation of area/department policy and methods for completing assignments.
• Work within defined parameters to identify work expectations and quality standards.
• Have some latitude over prioritization and timing of work.
• Follow standard practices that allow for some opportunity for interpretation, deviation, and independent work.

Qualifications

• 1 year experience working in a call center environment such as heavy call volume, auto-dialer, dedicated inbound/outbound customer service or customer support role.
• Bilingual - English, Spanish. Must be able to speak, read and write in both languages without limitations or assistance, must take a language proficiency assessment.
• Intermediate to Advanced skills with Microsoft Office Word, Excel, Outlook, using multiple shared systems, platforms, and ability to troubleshoot/resolve general technical issues.
• Ability to conduct searches and navigate multiple systems simultaneously.

Requirements

• Work Style: Remote Work at Home
• Schedule: Monday through Friday between 8:00 and 5:00 PM Eastern Time
• Availability during the initial 3-4 week training period is required.

Benefits

• Health benefits effective day 1
• Paid time off, holidays, volunteer time, and jury duty pay
• Recognition pay
• 401(k) retirement savings plan with employer match
• Tuition assistance
• Scholarships for eligible dependents
• Parental and caregiver leave
• Employee charity matching program
• Network Resource Groups (NRGs)
• Career development opportunities
• Occasional travel to Humana's offices for training or meetings may be required.