[Hiring] Out of Hours - Business Travel Consultant @Flight Centre

Role Description

When travel plans change unexpectedly, flights are disrupted, or urgent assistance is needed outside of normal business hours, our Emergency Assist team steps in. We're looking for a customer-focused Emergency Assist Travel Consultant who thrives in a fast-paced environment and enjoys solving problems, supporting travellers, and delivering exceptional service when it matters most.

This is an exciting opportunity to join a highly collaborative team where no two shifts are the same. You'll work with corporate travellers, helping them navigate travel disruptions and providing expert support across a variety of travel scenarios. As one of the first points of contact for customers, you'll play a vital role in delivering a world-class service experience.

• Provide outstanding customer service and travel support in an after-hours environment
• Manage urgent travel requests, itinerary changes and disruptions
• Build strong relationships with customers, travellers and internal teams
• Utilise your travel expertise to identify solutions quickly and effectively
• Maintain high service standards while meeting operational targets and KPIs
• Advocate customer-first solutions while supporting preferred supplier strategies
• Collaborate with colleagues to ensure seamless support for travellers around the globe

Qualifications

• A minimum of 2 years' experience as a Travel Consultant
• Experience using Amadeus GDS or similar
• Strong travel industry and fares knowledge
• Excellent communication and relationship-building skills
• A proactive, solutions-focused approach
• The ability to multitask and remain calm under pressure
• Strong attention to detail and a commitment to delivering exceptional service
• A genuine team-player mindset and willingness to support colleagues and customers alike

Requirements

• 16.25 hours per week
• 1 Weekend Shift: 08:30 - 20:30
• 1 Weekday Shift: 17:00 - 22:30
• Bank Holidays: As rostered
• The weekend shift operates on a rotating basis:
• Work Saturday one weekend
• Work Sunday the following weekend
• Your weekday evening shift will rotate across the week to support operational requirements.

Benefits

• Exclusive Travel Discounts: Access to exclusive industry rates and discounts through our in-house travel team.
• Career Development: Clear career pathways and resources to achieve professional goals, including training and support.
• Vibrant Culture & Social Perks: Exciting social events such as monthly awards nights, global conferences, end-of-financial-year balls, and more.
• Active Hour: An hour dedicated each week to focus on fitness or personal wellness.
• Comprehensive Health Cash Plan: Reimbursement for a variety of medical services, including dental, optical, and chiropractic care.
• Health & Wellbeing Challenges: Monthly health and wellbeing challenges designed to keep you motivated and healthy.
• Financial Wellbeing Support: Access to expert financial services, including mortgage advice, regulated financial guidance, and money coaching.
• And Much More: Additional benefits, including company-matched charitable donations, an excellent pension scheme, share options, an electric vehicle scheme, and various salary sacrifice benefits.