[Hiring] Order Processing Coordinator @Cutter & Buck

Role Description

You are an important member of the Customer Service Team, focused on executing our order input process with automation tools so that we fulfill orders efficiently. Your role in these processes results in efficiency in our distribution and enhancement operations and transparency of information, and therefore faster service to more customers.

Customers today put their trust in companies that can fulfill orders quickly, are simple to deal with, and keep them informed of the status of their order from first submission to doorstep delivery. Customer behavior is becoming increasingly dynamic. To save resources, high volume customers want to automate their order input process with us, while there are a growing number of customers that serve themselves entirely digitally through our websites. Finally, there remain customers that submit orders that need to be input into our system manually. At Cutter & Buck, we are aligning our team to process the exceptions that come in from automated orders efficiently, and handle the manual orders with automation tools.

Your role as an Order Processing Coordinator will be to utilize the tools provided to process and maintain orders accurately and efficiently. These tools include but are not limited to Winshuttle, SAP Mass Document Change, and Conexiom. You will work to align processes toward production ready orders and advance orders quickly and accurately for fulfillment in the Distribution Center.

Process Accountability

• Order Processing Coordinator:
  • Execute and continuously improve processes that fulfill orders efficiently and accurately.
• Order Input Process:
  • Email/Manual Order Input Process
  • Conexiom order input
  • Winshuttle Order Entry
  • Digital Order Input
  • EDI and CBCorporate order review of exceptions.
• Manage Open Orders for backorder shipment with reporting and Winshuttle updates
• Order Management:
  • Maintain open orders as needed for all digital orders, ensuring that orders reflect the proper status for transparency.
  • Manage CorporateOrders inbox customer communication by responding to email communication with the most efficient service.
  • Direct customers back to CBCorporate with assistance to find the information they are looking for.
  • Provide support to customers using CBCorporate that encounter issues in their journey.
• Conexiom Order Mapping Process:
  • Identify customers that may be viable for Conexiom order processing.
  • Provide sample purchase orders to the Conexiom mapping team with annotations for key fields.
  • Oversee the testing of Conexiom mapping and approve final test for go live.

Qualifications

• High School Diploma
• 2+ Years of Applicable Work Experience within Operations and Customer Service
• Experience with Conexiom and Infor M3 a plus
• Continuous Learning: Cutter & Buck Reading list as assigned by manager
• Mindset and orientation:
  • Adoption of Cutter & Buck’s Mission and Values.
  • Maintaining a customer-first position.
  • Ability to organize, prioritize, multitask, and demonstrate flexibility in a dynamic, fast paced environment.
  • Embrace challenges, learn from criticism, and be willing to see effort as the path to mastery.

Work Environment

• High energy, dynamic work environment where you have quick access to all areas of the organizations.
• May require overtime during seasonal periods as appropriate.
• Employees shall work in a non-hostile work environment, expected not to engage in any activity that unreasonably interferes with performance of any other employee.

Benefits

• Full Time Employees enjoy employer subsidized medical, dental and vision eligibility.
• Paid Sick leave and Annual Vacation leave.
• Eligible for participation in our 401k plan with company match.
• Ten (10) paid holidays in a calendar year.

Company Description

Cutter & Buck is proud to be an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.

We maintain a drug-free workplace and perform pre-employment post-offer substance abuse testing, complete post-offer background check are required for all positions. A clear driving record may be required for Safety Sensitive and Sales positions.

Cutter & Buck, Inc. is a socially responsible company.