[Hiring] Order Processing @1-800-Flowers.com, Inc.

Role Description

The Order Operations AskMe is responsible for answering associate questions in a fast-paced environment regarding procedures and order processes, enabling the Sr. Order Entry Associate to process orders accurately and in a timely manner. Other duties include:

• Answering questions that associates may have.
• Providing clear instructions in a step-by-step manner.
• Utilizing all resources to find answers.
• Coaching associates on where to find answers.
• Answering questions, often the same ones repeatedly, in a cheerful and friendly manner.
• Performing “Ask Me” duties in production and answering procedural questions of associates.
• Detail-oriented with a strong emphasis on accuracy.
• Working 40 hours per week along with overtime as needed.
• Working a flexible schedule, including weekends, evenings, and holidays.
• Attending and successfully completing Leadership Training.
• Handling confidential information with discretion.
• Communicating effectively and professionally with other departments as needed.
• Multi-tasking.
• Resolving conflicts effectively.
• Other duties as assigned.

Qualifications

• High School Diploma or equivalent education preferred.
• 1 or more seasons experience in Harry & David Corporate Sales Division.
• Experience with the requirements of a Sr. Order Entry Associate required.
• Detail-oriented with a strong emphasis on accuracy.
• Excellent organizational and communication skills (written, verbal, and interpersonal).
• Ability to participate in a team-oriented environment.

Requirements

• Network (internet):
• Download speed 5mbs
• Upload speed 3mbs (preferable a wired connection NOT wireless)
• Satellite Dish NOT acceptable
• Preferred Hardware and Internet Service Speeds Specification:
• Download speed Over 100mbs
• Upload speed 10+mbs (with a wired connection NOT wireless)
• Windows 10 operating system
• 8-32 Gigabytes of RAM
• 50GB available space on your Hard Drive
• Apple or Windows PC Laptop or Desktop computer (NO Chromebook, iPad, tablet PCs, smart watches, smart phones etc.)
• Current IOS or Windows 10 OS
• 8th-10th Gen Intel or AMD Ryzen CPU
• Required: USB headset with mic (cordless NOT recommended)
• Required: 1024 x 768 resolution minimum on home monitors or screens, 2 screens
• Required: Mouse/touchpad and keyboard
• Required: Cellphone or landline (for DUO)

Knowledge, Skills and Abilities

• Knowledge:
  • Customer and Personal Service principles and processes.
  • Structure and content of the English language.
• Skills:
  • Active Listening
  • Reading Comprehension
  • Speaking
  • Coordination
  • Service Orientation
  • Teamwork
• Abilities:
  • Memorization
  • Oral Comprehension
  • Oral Expression
  • Problem Sensitivity
  • Selective Attention
  • Spatial Orientation
  • Time Sharing
  • Written Comprehension
  • Written Expression
  • Extent Flexibility
  • Gross Body Coordination

Physical Demand and Work Effort

• Keying/typing, sitting, standing, walking.
• Performing physical activities that require considerable use of your arms and legs.
• Constant mental and/or visual attention; the work is either repetitive or diversified.
• The job is typically performed under comfortable working conditions.
• Compliance with company attendance standards.

The expected hourly rate for this position is $16.75. The actual compensation will be determined by experience and other factors permitted by the law.

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