[Hiring] Order Management Coordinator @American Red Cross

Role Description

Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Job Summary

• Fulfil routine orders of blood products.
• Provide good customer service.
• Ensure successful and economic shipment of orders to provide a positive customer experience.
• Ensure products are delivered on time and in budget.
• Provide support, development and/or leadership guidance to all volunteers.

Pay Rate

Starting rate $16.00-16.50 per hour (possibly more for areas with a higher cost of living)

Schedule

• Full time, remote position
• 3rd shift: 12:00 am to 8:30 am Eastern time, 5 days per week (must be willing to work weekends)
• Must be open to working some holidays

Training

Must have the ability to work a flexible schedule for the first 4-6 weeks of training.

Key Responsibilities

• Receive and fulfill routine orders for a variety of blood and pharmaceutical products and transfusion-related supplies.
• Work with and maintain data, tools or computer programs to facilitate management and monitoring of product and service information.
• Rotate inventory of primary and remote facilities to ensure adequate supplies of products for the needs of customers.
• Provide customer service to clients by proactively communicating with hospital customers to provide regular product/service information and making follow-up calls if product needs cannot be met as expected.
• Determine most economical method of transportation for hospital shipments and investigate and resolve hospital shipment problems.
• Receive and investigate customer concerns and complete customer concerns documentation accurately and on time.
• Assist hospital personnel with inventory alternatives when requested products are unavailable within established guidelines and procedures.

Qualifications

• Education: High School or equivalent required.
• Experience: Minimum one year related experience or equivalent combination of education and related experience required. Progressive experience in a dynamic, multi-task operational environment preferred. Experience in blood or pharmaceutical inventory management/hospital customer relations/logistics is preferred.
• Skills/Abilities:
  • Excellent oral and written communication skills.
  • Outstanding interpersonal skills in dealing with all levels of customers and staff (paid and volunteer).
  • Must have excellent organizational skills, be able to handle multiple priorities effectively.
  • Problem solving and analytical skills.
  • Working knowledge of computers.
• Travel: Some business travel may be required.

Benefits

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition