[Hiring] Operations Associate @Rocket Money

Role Description

• Develop, maintain and execute processes that provide key services to users.
• Prioritize multiple queues and manage daily workflow to ensure requests are resolved quickly and efficiently.
• Resolve unique situations and improve workflows to account for new or uncommon issues.
• Ensure a positive user experience by determining when additional information is needed or troubleshooting breakdowns in processes.

Qualifications

• You have an interest in personal finance and a desire to see others succeed in managing their money.
• Great Communication -- Your writing is impressive and you love talking with people!
• Proactive Problem Solving -- you’re able to identify possible issues and potential resolutions.
• Workflow Management -- You know how to efficiently balance multiple competing priorities.
• Taking Initiative -- You’re willing to jump in and help wherever help is needed. You love to learn and are constantly looking to improve.
• Customer service experience in a B2C tech company is a plus!

Benefits

• Health, Dental & Vision Plans
• Life Insurance
• Long/Short Term Disability
• Competitive Pay
• 401k Matching
• Team Member Stock Purchasing Program (TMSPP)
• Learning & Development Opportunities
• Tuition Reimbursement
• Unlimited PTO
• Daily Lunch, Snacks & Coffee (in-office only)
• Commuter benefits (in-office only)