[Hiring] Operations Administrator @McGrath Rent Corp

Role Description

The specific pay rate and level will depend on the successful candidate’s qualifications, prior experience and location.

• NOTE: This role is a remote position but you must reside in the Houston, Texas area and be available for onsite monthly meetings/training.

As an Operations Administrator, this person will be involved in a wide range of tasks aimed at ensuring that the operational aspects of our company run smoothly. In this role you will collaborate with sales representatives, operations team, vendor partners, project managers and coordinators and others.

What You’ll Do

• Meet the expectations and requirements of internal and external customers.
• Establish and maintain effective relationships with customers and gain their trust and respect.
• Assist the contract review and approval process by working with sales, management, legal, and customers to obtain executed contracts in a timely manner; responsible for obtaining approval and maintaining contract files in accordance with Company policies and procedures.
• Facilitate the credit approval process by working with the credit analyst and negotiating with customers on additional credit requirements.
• Obtain documentation (contracts, certificates of insurance, licensing, etc.) to set up new vendors and ensure existing vendors meet Company requirements.
• Work with clients and management on lease extensions and negotiate rate increases.
• Coordinate the execution of lease transferals; work with current lessee and prospective lessee to negotiate new contract terms and ensure a seamless and timely transition.
• Facilitate federal and state submittals/permits/requirements for the region.
• Prepare and execute lease extension documents for current customers.
• Facilitate the purchase of buildings for current customers wishing to purchase their leased units.
• Prepare documentation for changes in rental rate; work closely with Operations, Sales and Billing to ensure customer’s billing is correct following modification to the original lease.
• Obtain approvals and code invoices for payment.
• Manage the ReRent invoices and consolidation for the region.
• Provide administrative support for sales, operations, and management.
• Greet visitors and answer phones in a friendly and professional manner.
• Provide backup and support for the region’s operations.
• File documents.
• Assist with special projects, such as process improvements.
• Perform other duties as assigned.

Qualifications

• Experienced in customer service, heavy phone call volume, administrative and clerical procedures.
• Exceptional written and verbal communication skills.
• Demonstrated ability to provide outstanding customer service.
• Strong work ethic, positive attitude, and professional demeanor.
• Ability to perform well in a fast-paced setting.
• Ability to stay organized while navigating multiple applications and processes.
• Strong organizational and administrative skills.
• Competency in Microsoft applications including Word, Excel and Outlook.
• Able to work well as part of a team, helping out with various tasks as required.

Requirements

• Bilingual in Spanish a plus.

Benefits

• It’s a great place to work where you are given the space to share ideas and opinions and the bottom-line is “YOU” matter!
• We value our employees' Quality of Life, providing resources on wellness topics like nutrition, exercise, emotional health, and more!
• In addition to vacation and sick time, we also offer 10 days + 2 half days company-paid holidays!
• We offer a variety of benefits that provide flexibility and choice, a simple selection experience, and the ability to take control over your benefit spending.
• 401(k) Retirement Plan with Company Match.
• Company Paid Life Insurance for peace of mind in the event of an unexpected death.
• DailyPay, HSA, FSA, EAP, and Pet Insurance offered!