[Hiring] Operational Excellence & Customer Satisfaction Analyst @CACI International

Role Description

This opportunity will identify a Customer Satisfaction Analyst who is a self-starting, multi-tasking, service-oriented person. The candidate will contribute to CACI’s strategic goals while growing a long career with CACI. This position offers the candidate unique, expansive exposure to CACI’s business at all levels. Professional development through training, mentoring and certification support will enhance the candidate’s skillset. CACI is looking for an ambitious, motivated team player, who can immediately apply their skill set to offer value to CACI.

Responsibilities

• The primary duties of this position are to coordinate, advise and execute assessments of CACI’s programs to ensure customer expectations are being met, validate performance, drive improvements, and assist programs with a successful recompete.
• The candidate will serve as a consultant to CACI programs, advising them on approaches and actions during assessment activities.
• The candidate will utilize multiple types of feedback to provide reporting to programs and to perform analysis across various levels of CACI. This will include both quantitative and qualitative analysis.
• The analyst will assist with CACI’s Business Development (BD) and Capture activities, serving as a resource and subject matter expert on CACI’s past performance library, providing required materials in various BD areas.
• The analyst will coordinate with and provide training to program personnel (including CACI Program Managers) on assessment optimization tactics, CACI’s assessment process, and other topics.
• The analyst will participate in various Quality Management System (QMS) activities including audits, contribute to process improvements, and may be assigned other duties.
• The analyst will have access to available resources in which to further their skillset. For example, facilitating a Program Management Professional® (PMP) through various assigned projects and preparatory materials.

Qualifications

• Bachelor’s Degree or equivalent and possess 6+ years of work experience
• Strong oral and written communication
• High emotional intelligence
• Impeccable interpersonal skills
• Ability to perform data analysis
• Ability to coach peers and senior personnel
• Ability to work well in a group or independently
• Self-starter
• Competency as a facilitator/presenter
• Research expertise
• Critical thinking and problem solving
• Time management
• Organization
• Collaboration on special projects
• Negotiation (listen, analyze, persuade)
• Creative thinking
• Quality assurance/internal audit
• Proficient with using databases and Microsoft products
• Ability to troubleshoot minor technical difficulties

Requirements

• PMP Certification
• SharePoint administration
• Use of remote productivity tools (e.g., Zoom, MS Teams)
• Analyze data using MS Excel using VLOOKUP, pivot tables, sorting, filtering, etc.
• Use of enterprise systems (SCORE, Workday, ServiceNow)
• Experience with Camtasia or video editing software
• Experience with Power BI
• Experience with customer satisfaction surveys

Benefits

• Comprehensive benefits such as healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
• Competitive compensation and learning and development opportunities.
• Flexible time off benefit.

Company Description

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.