[Hiring] Online Customer Service Representative @AIL

Role Description

Looking for an online customer service opportunity where you can work from home, help people, and build valuable professional skills—even if you don't have previous insurance experience? AO | Globe Life is expanding our virtual team and seeking motivated, dependable, and people-focused individuals to join us as Online Customer Service Representatives.

• Connect virtually with individuals and families interested in learning about available benefits.
• Answer questions, explain coverage options, assist with enrollment, and provide ongoing client support.
• Combine customer service, benefits education, relationship building, and consultative insurance sales.

Qualifications

• Friendly and comfortable communicating with people.
• A strong listener who enjoys helping others.
• Professional, dependable, and organized.
• Self-motivated and personally accountable.
• Goal-oriented and willing to work toward measurable results.
• Comfortable learning new technology.
• Strong at problem-solving and critical thinking.
• Able to manage your time independently.
• Comfortable working from home.
• Able to collaborate within a virtual team.
• Coachable and receptive to feedback.
• Interested in building a long-term career.
• Experience in customer service, retail, hospitality, healthcare, education, administration, banking, military service, call centers, client relations, financial services, or sales can be helpful—but is not required.

Requirements

• Be at least 18 years of age.
• Be physically located within the United States.
• Be legally authorized to work in the United States.
• Have access to a computer or laptop.
• Maintain reliable high-speed internet.
• Have webcam and microphone capability.
• Maintain a quiet, professional workspace.
• Be comfortable using Zoom and web-based applications.
• Be willing to complete required training.
• Be willing and able to obtain the appropriate state Life & Health Insurance License.

Benefits

• Medical insurance reimbursement opportunities.
• Company-supported life insurance.
• Accidental Death Benefit coverage.
• Union representation and professional support.
• Renewal and residual income opportunities.
• Leadership development programs.
• Professional coaching and mentorship.
• Virtual technology and business resources.