[Hiring] Online Customer Service Representative @Speedy Cash

Role Description

We are currently hiring an Online Customer Service Representative. The role offers a dynamic, team-oriented environment with opportunities for career growth, competitive wages, benefits, and ongoing training.

Job Responsibilities

• Provide exceptional customer service while working with our customers to obtain repayment on their past due loans in a timely manner.
• Managing customer communications across all channels, such as email, chat, and phone.
• Meet and exceed individual and departmental goals and performance requirements.
• Participate and engage in team meetings and performance reviews.
• Be a subject matter expert as it pertains to our products, processes, and procedures.
• Report to all shifts on-time and ready to work – reliable attendance is critical.
• Being flexible and an agent of change.
• Other duties as assigned.

Qualifications

• Strong work ethic.
• Interest in full-time work.
• Eager to make a positive impact.
• Ability to thrive in a collaborative setting.
• Discipline to achieve personal performance goals.
• Flexibility to adapt to change.
• Open to feedback and committed to personal growth.
• Emotional intelligence and resilience.
• Ability to support teammates while excelling independently.

Requirements

• Valid Government Issued Photo ID.
• Clean Criminal Record.
• High School Diploma or Equivalent.

Benefits

• Competitive benefits.
• Opportunity to earn a monthly bonus.
• Hands-on ongoing training.
• A management team committed to providing you all the skills and tools required to be successful.
• RRSP matching.
• Growth opportunities – we promote from within when possible.

Wage

$17.85 - $20 Per hour

Work Schedule

Friday, Saturday, and Sunday, 24 hours per week.