[Hiring] Online Chat Support Agent @Wadley Donovan Gutshaw Consulting

Role Description

Wadley Donovan Gutshaw Consulting is looking for a proactive and customer-focused Online Chat Support Agent to join our client support team. In this role, you will provide real-time assistance to current and prospective clients via our website chat platform, helping them with inquiries related to services, appointments, data submissions, and general information.

Key Responsibilities:

• Respond promptly and professionally to client inquiries through live chat and web-based platforms.
• Provide accurate information about WDGC’s services, processes, and resources.
• Assist clients in navigating the website and submitting project-related documentation.
• Escalate complex issues or requests to the appropriate team members.
• Document all client interactions in the system for tracking and follow-up.
• Collaborate with internal departments (consulting, operations, and support teams) to ensure timely resolution of client needs.
• Monitor multiple chat windows while maintaining a high standard of service.
• Provide support for technical issues related to the client portal, data uploads, or login access.
• Stay up-to-date on WDGC’s service offerings, project workflows, and client engagement tools.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Previous experience in online chat support, customer service, or client relations is strongly preferred.
• Excellent written communication and problem-solving skills.
• Strong computer proficiency, including use of live chat tools, CRM platforms, and Microsoft Office/Google Workspace.
• Ability to multitask and manage several chats simultaneously.
• High attention to detail and a commitment to client satisfaction.
• Professional, friendly, and calm demeanor under pressure.
• Willingness to work flexible hours or shifts if needed.

Working Conditions

• Remote or in-office work, depending on company policy and location.
• Fast-paced, client-focused environment requiring extended periods of computer use.