[Hiring] Online Chat Specialist @ADF Medical Services

Role Description

We're hiring an enthusiastic and dependable Online Chat Specialist to join our patient support team. No prior medical experience needed, just great communication skills, a positive attitude, and a willingness to learn. If you're looking to start your career in healthcare support, this is your opportunity!

• Respond to patient and client inquiries through our online chat platform
• Provide basic information on services, scheduling, and general support
• Direct complex or sensitive inquiries to the appropriate team or department
• Accurately log and document all chat interactions in our system
• Follow company scripts, guidelines, and communication standards
• Maintain patient privacy and confidentiality per HIPAA guidelines
• Participate in onboarding training and ongoing coaching sessions

Qualifications

• High School Diploma or GED required
• No prior experience required — entry level welcome
• Strong written communication and basic grammar skills
• Typing speed of 40+ WPM
• Reliable internet connection and quiet home workspace
• Willingness to learn and follow instructions
• Positive attitude and genuine desire to help others
• Basic computer proficiency and comfort with online tools

Benefits

• Competitive starting pay
• Paid training and onboarding
• Health, dental & vision benefits (full-time employees)
• Paid time off & paid holidays
• Flexible shift options
• Clear path for career growth within ADF Medical Services

Company Description