[Hiring] Onboarding Specialist @Pion

Role Description

We are looking for an Onboarding Specialist to join us for a 12 month Maternity Cover contract.

• Own onboarding for existing brand upsells and expansions across ~30 key accounts, including leading brands such as Gymshark, ASOS, adidas and Princess Polly.
• Partner closely with Account Managers to support expansion into new consumer groups and markets, ensuring smooth introduction and alignment with brand stakeholders.
• Manage the full onboarding journey from asset collection through to setup, integration and go-live across tools such as Salesforce, Asana and Google Suite.
• Coordinate and schedule launch and media campaigns, ensuring all stakeholders are aligned and launch timelines are delivered successfully.
• Monitor post-launch performance in the critical first 24 hours, tracking campaign effectiveness, resolving issues, managing support tickets and proactively unblocking delays.

Qualifications

• Experience in a B2B, client-facing role such as Customer Success, Customer Support or Client Services, with a strong understanding of managing relationships and delivering excellent client outcomes.
• Highly organised with the ability to thrive in a fast-paced environment, effectively managing multiple onboarding projects, deadlines and priorities simultaneously.
• Strong communication skills across email, phone and video calls, with the confidence to engage and update clients throughout the onboarding and launch process.
• Proven ability to manage end-to-end project delivery, ensuring onboarding, integration and launch processes are executed smoothly and to a high standard.
• Familiarity with Google Suite and experience working with ticketing systems to manage, track and resolve client issues efficiently.

Benefits

• Competitive salary.
• 30 days annual leave, plus bank holidays.
• Accredited 'Great Place To Work’ company in three categories.
• Commitment to personal development and career growth, coaching workshops and progression plans.
• Remote-first working environment with up to 180 days working from abroad (subject to approval).
• Flexible working hours (start between 8-10am and finish between 4:30-6:30pm).
• Focus on welfare, including a monthly wellness allowance, gym memberships, access to mental health first aiders, a health cash plan and more.
• Access to incredible partnership discounts for the biggest brands in the world, including Google, Apple, GymShark, Domino's, Uber and more!
• £200 work from home set up allowance to put towards your at-home working space.