[Hiring] Onboarding Specialist @MediaRadar

Role Description

We are looking for an Onboarding Associate – Publisher & Ad Tech who will ensure our newest publisher partners have a smooth, engaging, and successful first experience with MediaRadar. This role will focus on guiding clients through their first 90 days, educating them on best practices, and setting them up for long-term success. In addition to onboarding, the role would encourage customer engagement via centralized outreach & proactive client education efforts.

Qualifications

• Experience in client-facing or customer success roles, preferably in SaaS, advertising, or media.
• Strong communication and interpersonal skills with the ability to build trust and credibility quickly.
• Demonstrated organizational and project management skills to manage multiple clients and timelines simultaneously.
• Proficiency in tools like Salesforce, Zoom, and MS Office/Google Suite.
• Familiarity with digital media, publishing, or advertising technology is a plus.

Requirements

• Client Management & Education: Own the client relationship from the point of sale through Customer Success handoff (first 90 days).
• Lead client kickoff calls, product trainings, chairsides, 30- and 60-day adoption calls, and partnership reviews.
• Develop a deep understanding of publishers’ business needs and align MediaRadar’s platform with their goals.
• Support clients in defining success milestones and achieving value with a high-touch, hands-on approach that builds confidence and independence.
• Monitor client usage, proactively identify disengaged accounts or users, and drive re-engagement efforts.
• Provide educational materials and best practices to help clients maximize outcomes.
• Salesforce Management: Track and manage all onboarding activities in Salesforce.
• Update onboarding status, oversee client setup, and accurately log client goals, use cases, and interactions.
• Client Handoff: Confirm client satisfaction and adoption at the end of the onboarding process.
• Seamlessly transition the partnership over to the account team with full context and documentation.
• Centralized Outreach & Targeted Engagement: Run point on centralized segment outreach initiatives and collaborate with client partners towards targeted customer engagement.

Benefits

• Medical & Life Insurance
• Flexible PTO
• Summer Fridays