[Hiring] Onboarding Specialist @Mindbody

Role Description

The Onboarding Specialist position provides software configuration and onboarding support to Mindbody customers through multiple methods of contact, specifically on camera interactions over video conferencing and email communication. They collect customer requirements during initial kick-off calls and configure the customer site accordingly to help them achieve their goals. This role acts as a liaison between the customer and other Mindbody teams, recommending and helping implement value-added services.

Qualifications

• Bachelor’s degree or High School diploma and equivalent experience required.
• 1+ years customer service experience.
• Training or teaching experience preferred.
• Strong time management skills with the ability to use time effectively and efficiently.
• Ability to read, analyze and solve customer questions.
• Ability to clearly write procedures in response to customer questions.
• Ability to effectively present information (verbal and written) and respond to customer questions in one-on-one and group settings.
• Practices attentive and active listening.
• Knowledgeable in current industry practices, trends, technology, and other information affecting clients’ businesses.
• Knowledge of database and internet-based software.
• Knowledge of Microsoft Outlook, Excel, and Word.
• Familiar with internet browsers and settings.
• Familiar and skilled with online chat tools, and email.

Requirements

• Manages accounts for assigned customers to provide configuration, as well as training and onboarding support consistent with department expectations and procedures in a face-to-face Zoom environment.
• Gathers and records customer requirements, then builds customer sites in alignment with their needs and use cases.
• Identify customer needs and recommends and/or coordinates additional value add services and products.

Work Environment and Travel Requirements

• This role regularly utilizes a computer, including the use of a monitor, mouse and keyboard.
• The noise level in the work environment is usually moderately quiet.
• The primary channel of communication is over cloud-based video conferencing such as Zoom, where cameras should remain on during customer interactions and meetings.
• Requires a significant portion of the day to be on calls speaking with customers in a virtual face-to-face environment.

Company Description

The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.