[Hiring] Onboarding Specialist @ Bloomerang

Role Description

As an Onboarding Specialist, you will be providing 1:1 virtual follow-ups with customers as they learn to use their purchased products through the Learning Management System. You must be comfortable managing multiple projects and ensuring on-time deliverables while keeping internal teams and customers accountable through the Getting Started Journey. The Onboarding Specialist will have strong communication skills and will be comfortable working in a customer-facing environment.

What You Will Do

• Manage the customers’ Getting Started Journey.
• Own the 1:1 virtual follow-up sessions to ensure learning content understanding.
• Assist customers with value recognition in their purchased platform(s).
• Act as a point of contact throughout the Customer Getting Started Journey.
• Manage customer hand-offs between internal Bloomerang teams.

Qualifications

• 1+ years of experience supporting SaaS CRM onboarding and training in a virtual and/or on-site environment with a strong focus on customer onboarding best practices.
• Ability to serve as the primary contact between internal and external stakeholders helping ensure deliverables are met.
• Organization skills and the ability to prioritize tasks to meet deadlines and goals.
• A strong technical proficiency and the ability to quickly learn and understand new software products and concepts.
• Excellent written and verbal communication skills.
• Proficiency with using Excel for reviewing and troubleshooting customer data import files.

Requirements

• Foundational understanding of data migration processes (Nice to Haves But Not Required).
• 1+ years of project management experience with SaaS customer onboarding (Nice to Haves But Not Required).
• Experience with Bloomerang products (Nice to Haves But Not Required).
• Experience with supporting nonprofit organizations (Nice to Haves But Not Required).
• Experience with supporting nonprofit CRM solutions (Nice to Haves But Not Required).

Benefits

• Health + Wellness: Access to generous health, vision, and dental insurance options as well as HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere.
• Time Off: Competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer days, 12 paid holidays, as well as paid parental leave.
• 401k: 401k match to help invest in your future.
• Equipment: Everything you need to be successful, shipped right to your door.
• Compensation: Salary range for this position is $55,000- $62,000. You may also be eligible for a discretionary bonus.
• Location: Permanent, full-time, fully remote position (within the U.S. and select Canadian Provinces only).

Accommodations

Applicants who require accommodations may contact [email protected] to request an accommodation in completing an application.