[Hiring] Onboarding Experience Consultant @Unum
Onboarding Experience Consultant @Unum
Customer Service
Salary usd 63,500 - 12..
Remote Location
๐Ÿ‡บ๐Ÿ‡ธ USA Only
Employment Type full-time
Posted 3wks ago

[Hiring] Onboarding Experience Consultant @Unum

3wks ago - Unum is hiring a remote Onboarding Experience Consultant. ๐Ÿ’ธ Salary: usd 63,500 - 120,000 per year ๐Ÿ“Location: USA

Role Description

The Onboarding Experience Consultant is responsible for leading and executing the end-to-end onboarding of new customers, serving as the primary point of accountability from Mark as Sold through successful completion. This role ensures a smooth, accurate, and timely implementation by applying in-depth knowledge of products, including integrated and technology-enabled solutions, as well as the systems and partners that support onboarding activities.

  • Accountable for successfully onboarding the customer by providing consultation of the right products and solutions as well as ensuring accurate deliverables to prevent downstream impacts to claims or servicing.
  • Collaborates with multiple internal partners and stakeholders from billing through claims.
  • Maintains ownership of complex timelines for enrollment readiness.
  • Supports critical junctures in the process and provides ongoing consultation throughout onboarding.
  • Ensures accurate systems coding (e.g., for creation of contract, first bill, booklet text, and commission schedules, etc.).
  • Effectively and proactively consults with customers utilizing broad knowledge of Unumโ€™s products and solutions to drive successful onboarding and technology to meet customer needs.
  • Identifies potential issues, concerns, and problems utilizing problem-solving skills to seek root cause and identify solutions that provide an improved client experience.
  • Recognizes change requests that will impact overall risk and/or rates and notifies field partners of the implications of an exception/change.
  • Ensures setup of data connection solutions to support ongoing administrative and eligibility.
  • Responsible for resolution and troubleshooting of technology and service issues that occur throughout onboarding and enrollment experience.
  • Contributes to the development of new tools and process mapping that supports new offerings and updates/improves current tools.
  • Embraces and leads change to improve workflow, enhance customer service, and reduce operating costs.
  • May participate in projects and studies regarding major changes to new account creation and information collection.
  • Have an appropriate sense of urgency in responding to field partner, broker, and customer inquiries.
  • Leverage internal partnerships to identify service resolutions that make it easy for our customers to do business with Unum.
  • Achieves high customer satisfaction during customer acquisition through building of relationship with the customer during the implementation period.
  • Provides continuity support for onboarding organization as volume of work and capacity demands.
  • Consistently engages in lean management and agile practices to enhance technology and process.
  • Demonstrates strong leadership behaviors as defined in Unumโ€™s Leadership and Our Value characteristics.
  • Provides mentoring and subject matter support to teammates for core and small business markets.
  • May perform other duties as assigned.

Qualifications

  • Bachelorโ€™s degree preferred or equivalent, relevant business experiences.
  • 4+ years of experience in Customer Services, Employee Benefits, HR administration, or related IT Development.
  • Demonstrated proficiency in the core elements of the Onboarding Experience Specialist role for career path progression.
  • Ability to plan, negotiate, organize, and influence internal and external resources.
  • Proven Leadership and consultation skills.
  • Proven project management skills.
  • Excellent interpersonal, verbal, and written communication skills.
  • Knowledge of functional systems within Unum and corresponding business applications.
  • Experience in successfully managing concurrent projects and managing multiple resources.
  • Demonstrates initiative โ€“ proactive, assumes responsibility and is self-motivated.
  • Ability to embrace and lead change to improve process, efficiency, and service.
  • Supports a culture that is externally focused.
  • Ability to analyze problems and develop and execute creative, customer-focused solutions.
  • Ability to be flexible with work schedule to ensure overall business needs are met.
  • May require occasional travel.

Benefits

  • Award-winning culture.
  • Inclusion and diversity as a priority.
  • Performance Based Incentive Plans.
  • Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability.
  • Generous PTO (including paid time to volunteer!).
  • Up to 9.5% 401(k) employer contribution.
  • Mental health support.
  • Career advancement opportunities.
  • Student loan repayment options.
  • Tuition reimbursement.
  • Flexible work environments.
  • *All the benefits listed above are subject to the terms of their individual Plans.
Before You Apply
๏ธ
๐Ÿ‡บ๐Ÿ‡ธ Be aware of the location restriction for this remote position: USA Only
โ€ผ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Onboarding Experience Consultant @Unum
Customer Service
Salary usd 63,500 - 12..
Remote Location
๐Ÿ‡บ๐Ÿ‡ธ USA Only
Employment Type full-time
Posted 3wks ago
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๏ธ
๐Ÿ‡บ๐Ÿ‡ธ Be aware of the location restriction for this remote position: USA Only
โ€ผ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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Sent Follow-Up โœ“
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