[Hiring] Onboarding Consultant @Semrush

Role Description

Customer Onboarding:

• Own the first 30-60 days of the post-sale journey, ensuring new and recently upgraded customers are set up for success.
• Develop and execute tailored onboarding and implementation plans aligned with each customer’s business goals.

Value Realization & Goal Alignment:

• Identify customer priorities quickly and map them to Semrush product capabilities.
• Drive adoption of key features to expedite value realization and deliver measurable early wins.

Relationship Management:

• Build strong relationships with key stakeholders quickly during onboarding to accelerate trust and time-to-value.
• Identify new contacts within customer organizations and pass them to the long-term account team for continued success.

Consultative Customer Engagement:

• Act as a trusted advisor during onboarding by providing strategic recommendations and best practices.
• Be customer-obsessed and scrappy, adapting onboarding strategies to meet unique customer needs and timelines.

Customer Advocacy:

• Act as the voice of the customer within Semrush, advocating for improvements and enhancements based on customer needs and feedback.
• Stay informed about customer strategic objectives, relevant industry conditions, and competitive intelligence to identify opportunities and risks.

Opportunity Identification:

• Spot opportunities for deeper alignment between the customer and Semrush.
• Surface upsell opportunities, uncover new points of contact, and build on Sales-led conversations to strengthen long-term growth potential.

Partnership & Collaboration:

• Work closely with Sales and Customer Success Managers to provide a seamless transition from sale to ongoing success.
• Ensure smooth handoff by delivering clear documentation of customer goals, progress, and adoption milestones.

Performance Tracking & Reporting:

• Monitor onboarding KPIs, usage, and customer feedback.
• Share actionable insights with both customers and internal teams.
• Surface patterns and challenges to continuously improve the onboarding program.

Qualifications

• 4–6+ years of experience in Customer Onboarding, Customer Success, Account Management, Solutions Engineering, or a related role.
• Experience with enterprise customers in MarTech or SaaS is strongly preferred.
• Proven ability to quickly build trust and credibility with stakeholders at all levels, from hands-on practitioners to senior executives.
• Skilled at uncovering customer needs and designing tailored onboarding strategies that drive early adoption and measurable business value.
• Strong verbal and written communication skills, with the ability to translate complex product capabilities into clear, actionable outcomes for both technical and non-technical audiences.
• Adept at using customer data and insights to guide decisions, measure success, and identify opportunities for growth.
• Demonstrated ability to manage multiple onboarding projects simultaneously, ensuring timely delivery and consistent customer outcomes.
• Comfortable navigating ambiguity, working in a fast-paced global environment, and thriving through change.
• Native Spanish speaker.

Requirements

• Understanding of digital marketing technologies such as SEO, SEM, content marketing, analytics, CRM, and marketing automation (not required, but a plus).
• Experience with enterprise-level marketing and SEO platforms such as BrightEdge, Conductor, Botify, SimilarWeb, or others (not required, but a plus).

Benefits

• Unlimited PTO.
• Hobby & team building budget allowance.
• Employee Support Program.
• Loss of family member financial aid.
• Employee Resource Groups.