Onboarding Consultant @Semrush
Customer Service
Salary unspecified
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Job Type full-time
Posted 2wks ago

[Hiring] Onboarding Consultant @Semrush

2wks ago - Semrush is hiring a remote Onboarding Consultant. πŸ’Έ Salary: unspecified πŸ“Location: USA

Role Description

Customer Onboarding:

  • Own the first 30-60 days of the post-sale journey, ensuring new and recently upgraded customers are set up for success.
  • Develop and execute tailored onboarding and implementation plans aligned with each customer’s business goals.

Value Realization & Goal Alignment:

  • Identify customer priorities quickly and map them to Semrush product capabilities.
  • Drive adoption of key features to expedite value realization and deliver measurable early wins.

Relationship Management:

  • Build strong relationships with key stakeholders quickly during onboarding to accelerate trust and time-to-value.
  • Identify new contacts within customer organizations and pass them to the long-term account team for continued success.

Consultative Customer Engagement:

  • Act as a trusted advisor during onboarding by providing strategic recommendations and best practices.
  • Be customer-obsessed and scrappy, adapting onboarding strategies to meet unique customer needs and timelines.

Customer Advocacy:

  • Act as the voice of the customer within Semrush, advocating for improvements and enhancements based on customer needs and feedback.
  • Stay informed about customer strategic objectives, relevant industry conditions, and competitive intelligence to identify opportunities and risks.

Opportunity Identification:

  • Spot opportunities for deeper alignment between the customer and Semrush.
  • Surface upsell opportunities, uncover new points of contact, and build on Sales-led conversations to strengthen long-term growth potential.

Partnership & Collaboration:

  • Work closely with Sales and Customer Success Managers to provide a seamless transition from sale to ongoing success.
  • Ensure smooth handoff by delivering clear documentation of customer goals, progress, and adoption milestones.

Performance Tracking & Reporting:

  • Monitor onboarding KPIs, usage, and customer feedback.
  • Share actionable insights with both customers and internal teams.
  • Surface patterns and challenges to continuously improve the onboarding program.

Qualifications

  • 4–6+ years of experience in Customer Onboarding, Customer Success, Account Management, Solutions Engineering, or a related role.
  • Experience with enterprise customers in MarTech or SaaS is strongly preferred.
  • Proven ability to quickly build trust and credibility with stakeholders at all levels, from hands-on practitioners to senior executives.
  • Skilled at uncovering customer needs and designing tailored onboarding strategies that drive early adoption and measurable business value.
  • Strong verbal and written communication skills, with the ability to translate complex product capabilities into clear, actionable outcomes for both technical and non-technical audiences.
  • Adept at using customer data and insights to guide decisions, measure success, and identify opportunities for growth.
  • Demonstrated ability to manage multiple onboarding projects simultaneously, ensuring timely delivery and consistent customer outcomes.
  • Comfortable navigating ambiguity, working in a fast-paced global environment, and thriving through change.
  • Native Spanish speaker.

Requirements

  • Understanding of digital marketing technologies such as SEO, SEM, content marketing, analytics, CRM, and marketing automation (not required, but a plus).
  • Experience with enterprise-level marketing and SEO platforms such as BrightEdge, Conductor, Botify, SimilarWeb, or others (not required, but a plus).

Benefits

  • Unlimited PTO.
  • Hobby & team building budget allowance.
  • Employee Support Program.
  • Loss of family member financial aid.
  • Employee Resource Groups.
Before You Apply
️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Onboarding Consultant @Semrush
Customer Service
Salary unspecified
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Job Type full-time
Posted 2wks ago
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
Unlock 152,720 Remote Jobs
️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
Unlock 152,720 Remote Jobs
Γ—

Apply to the best remote jobs
before everyone else

Access 152,720+ vetted remote jobs and get daily alerts.

4.9 β˜…β˜…β˜…β˜…β˜… from 500+ reviews
Unlock All Jobs Now

Maybe later