[Hiring] On Call Coordinator-2 @TheKey

Role Description

National On Call Coordinators are members of a team that provide concierge-level afterhours and weekend telephone coverage and scheduling support for multiple locations throughout the US. When handling calls and transactions for specific locations, Agents perform as if they are local representatives of those locations.

• Managing a variety of inbound tickets with the potential to answer live phone calls
• Deliver exceptional customer service to our caregivers and clients through phone and email correspondence
• Maintain detailed, accurate records of all transactions, interactions and requests
• Resolve tickets by ensuring effective communication, accurate documentation, systems updates and coordination with field teams
• Accept coaching and feedback from team leaders to foster continuous improvement in your role
• Demonstrate reliability through punctual and consistent attendance
• Always maintain a professional, respectful, and courteous demeanor when interacting with caregivers, clients and coworkers
• Perform other duties as assigned by leadership

Qualifications

• Strong focus on customer service and client satisfaction
• Prior experience in phone-based customer service, particularly handling high call volumes, is preferred
• Strong computer skills and the ability to learn company software
• Excellent verbal and written communication skills, with the ability to communicate clearly, professionally and positively
• Ability to maintain composure and professionalism under pressure
• Demonstrated ability to work independently and as part of a team

Requirements

• Ability to lift and carry up to 15-20 pounds
• Ability to sit, stand and walk for prolonged periods of time throughout the work day
• Ability to use standard office equipment such as personal computer, laptop, telephone, photocopy machine, etc.

Benefits

• Medical/Dental/Vision Insurance
• TouchCare VirtualCare
• Life Insurance
• Health Savings Account
• Flexible Spending Account
• 401(k) Matching
• Employee Assistance Program
• PTO Plan for Non-Exempt Employees
• Flexible PTO Plan for Exempt Employees
• Holidays and Floating Holidays
• Pet Insurance