[Hiring] Offshore Production Coordinator @Fidelity National Financial

Role Description

TitleWave Real Estate Solutions, a division of Fidelity National Financial (FNF), is seeking an Offshore Production Coordinator to join our team. In this full-time role, responsibilities and priorities include the daily management, support, and resolution of questions that arise within the functions of:

• Pre-search
• Search
• Typing
• Examination
• Review of title search reports

The role will work closely with management and underwriting to address items that arise during the lifecycle of a file, including post-completion matters related to title search reports completed by offshore partners. This is a remote position, and the applicant must be US-based. Work visa sponsorship will not be considered.

Qualifications

• 2+ years of customer service experience
• General knowledge of the Title Industry

Requirements

• Strong problem-solving and time management skills with the ability to prioritize effectively
• Detail-oriented with excellent written and verbal communication skills
• Demonstrates effective interpersonal skills and professional sensitivity
• Proficient computer skills, including moderate to advanced knowledge and use of Microsoft applications and other standard software required to perform job duties
• Clear knowledge and understanding of production platforms and queue management
• Technical writing skills are a plus
• Flexible and adaptable with the ability to pivot in a fast-paced environment

Benefits

• Post-training support and clarification
• Quality oversight through periodic audits of completed offshore files
• Collaboration with national offshore training coordinator and customer service
• Management of offshore operational workflow
• Implementation of training initiatives