[Hiring] Office Manager & Customer Operations Coordinator @Somewhere

Role Description

Our client is a fast-growing residential cleaning company serving homeowners across the United States. They are looking for an organized, customer-focused Office Manager & Customer Operations Coordinator to oversee customer inquiries, scheduling, dispatch, and light recruiting support. This is a hands-on operations role ideal for someone who enjoys working with customers, coordinating schedules, and keeping daily operations running efficiently.

Key Responsibilities

• Customer Service & Sales
  • Answer inbound customer calls and inquiries.
  • Convert leads into booked cleaning appointments.
  • Provide quotes and manage customer communications.
  • Handle reschedules, special requests, and follow-ups.
• Operations & Scheduling
  • Coordinate daily and weekly cleaning schedules.
  • Dispatch and communicate with field cleaning teams.
  • Update customer records and booking information.
  • Ensure schedules are optimized and running smoothly.
• Recruitment Support
  • Review applications for cleaning staff.
  • Conduct initial phone screenings.
  • Schedule qualified candidates for interviews.
  • Coordinate interview reminders and attendance.

Qualifications

• 2+ years of experience in customer service, office coordination, scheduling, dispatch, or operations.
• Fluent in both English and Spanish.
• Excellent phone communication and customer service skills.
• Strong organizational and multitasking abilities.
• Comfortable using CRM and scheduling software.
• Available to work US Central Time (CST) hours.
• Reliable internet connection and a quiet home office.

Nice to Have

• Experience with BookingKoala, Jobber, Housecall Pro, ServiceTitan, or similar platforms.
• Background in home services or residential cleaning.
• Experience with inbound sales or appointment setting.
• Previous recruitment or interview coordination experience.

Requirements

• Initial screening and English assessment.
• Practical customer service and scheduling simulation.
• Final interview with the company founder.