[Hiring] Office Assistant/Customer Service @Offshore Launch

Role Description

As an employee of Offshore Launch, you are being hired for a unique role within a target Client’s company. We value long-term partnerships and seek to recruit talent that will serve an individual Client’s business for multiple years.

You will work full-time with the Client company. However, the Agency provides ongoing support to ensure your continued success. As such, we create space for ongoing check-ins, feedback, and development through:

• Membership in the Offshore Launch Slack workspace
• Bi-weekly All Team meetings
• Monthly reviews

Your job is to help the Client succeed. Our job is to help you succeed.

As our Remote Office Assistant, you’ll own permits, paperwork, numbers, and follow-through so the owner can stay in the field selling and serving. If you’re detail-oriented, love creating order, and want to support a small business that treats reputation and “honorable service” like life and death, this role is for you.

Responsibilities

• Prepare, submit, track, and close all permits, keeping a simple, up-to-date permit log.
• Pull weekly time and job data to maintain commission and payroll prep spreadsheets for the bookkeeper and owner to review.
• Maintain accurate customer, job, and invoice records in ServiceTitan and keep data clean.
• Build and send a short daily and weekly “numbers snapshot” from ServiceTitan with key metrics like calls, bookings, jobs sold, and open estimates.
• Turn decisions from coaching calls and internal meetings into clear checklists and tasks, and track progress so nothing falls through the cracks.
• Update and distribute simple weekly scorecards for CSRs and technicians based on ServiceTitan data.
• Listen to a set number of recorded calls each week and summarize patterns or issues for the owner to review with the CSR.
• Maintain simple trackers for truck registrations, inspections, and insurance, and send reminders for upcoming expirations or missing items.

Requirements

• Proven experience in operations supporting a small business. (Home service a huge plus)
• Comfortable working in CRMs or job management tools and confident learning platforms like ServiceTitan quickly.
• Strong English communication skills in writing and on calls, with the ability to clearly summarize information and action items.
• High attention to detail and consistency in working with numbers, spreadsheets, and simple reports.
• Self-directed and organized, able to manage recurring tasks and small projects without constant follow-up.

Benefits

• Up to $1500/mo depending on experience
• Annual bonus up to 150% of one month's salary, contingent on quarterly performance scores
• 13th month pay
• Performance-based bonuses
• Comprehensive HMO policy, including dependents.

Note: The Client is not involved in compensation or benefits. As an employee of Offshore Launch, all compensation and benefits are to be provided by the Agency.

Please note that we anticipate a response from candidates within 24 hours of our outreach. If we do not receive a reply within this timeframe, we will assume that you are no longer interested in pursuing this opportunity.