[Hiring] Office Admin - Customer Support and Scheduling Specialist @Somewhere

Role Description

Our client is a well-established senior home care agency dedicated to providing compassionate, high-quality care to older adults. They are looking for an organized and customer-focused Office Admin – Customer Support & Scheduling Specialist to coordinate caregiver schedules, support clients and families, and assist with day-to-day administrative operations. This role is ideal for someone who enjoys problem-solving, thrives in a fast-paced environment, and is passionate about delivering outstanding customer service.

• Manage daily client and caregiver schedules using ClearCare (WellSky) or similar software.
• Match caregivers with clients based on care needs, availability, and preferences.
• Resolve scheduling conflicts and caregiver call-outs to ensure uninterrupted care.
• Participate in a rotating on-call schedule for urgent evening and weekend coverage.
• Answer inbound calls and provide professional, compassionate support to clients and families.
• Follow up with clients to ensure satisfaction and document all interactions in the CRM.
• Coordinate client consultations and caregiver introductions.
• Support general administrative tasks, including document management and reporting.
• Assist with recruitment administration, onboarding paperwork, and reference checks.
• Maintain accurate client and employee records.

Qualifications

• 2+ years of experience in scheduling, customer support, office administration, or healthcare coordination.
• Experience in home care, healthcare, or senior services is highly preferred.
• Experience using ClearCare (WellSky) or similar scheduling software.
• Strong Microsoft Office skills, particularly Word, Excel, and Outlook.
• Excellent written and spoken English.
• Strong organizational skills with the ability to manage multiple priorities.
• Calm and professional under pressure, especially when handling last-minute schedule changes.
• Reliable internet connection, computer, and dedicated home office setup.

Requirements

• Excellent customer service and communication skills.
• Empathetic and patient, especially when working with seniors and their families.
• Highly organized with strong attention to detail.
• Proactive problem solver who takes ownership of their work.
• Able to work independently while collaborating effectively with the team.
• Comfortable working in a fast-paced, remote environment.