[Hiring] Occupational Health Services Associate @Accurate Background

Role Description

The OHS Associate will achieve proficiency in the requirements below through job-related training and work experience. The OHS Associate will perform a variety of complex tasks including customer service both internal and external. A successful OHS Associate will be eager to learn new and complex processes, as well as have a desire to achieve production and quality goals.

• Schedule donor occupational health testing within vendor systems.
• Process and complete drug and occupational health testing results to ensure delivery to clients.
• Learn and understand the regulated processes for both drug and occupational health testing.
• Consult with vendors, labs, clinics, and medical review services on abnormal test situations or results.
• Work with internal teams to assist clients.
• Respond to incoming calls or emails from clients, internal departments, and vendors requesting information test results.
• Meeting attendance, production and quality standards of the company/department.
• Records details of all calls and tasks, as well as actions taken, into Salesforce.
• Other duties related as assigned by management.
• Meets Accurate Background’s Employment Screening quality standards for services by adhering to client guidelines, regulations, policies, and procedures.
• Contributes to team effort in maintaining service level agreements (SLA).
• Contribute to a positive team environment.
• Contribute to creating and maintaining work instructions and Milo flow charts.
• Ability to multitask, make decisions, and work independently as well as with a team.

Qualifications

• High school degree or GED required.
• Able to complete work with minimal errors under limited supervision required.
• Proficiency in Microsoft Office Suite/Office 365 (Outlook, Word, Excel, OneNote, OneDrive) required.
• Ability to multitask (i.e., read or type while talking on the phone) required.
• Strong written and verbal comprehension and expression skills required.
• Ability to type 35+ WPM required.
• Previous experience with CRM systems (i.e., Salesforce) preferred.
• Must take ownership, be open, work as one, and stay curious.

Requirements

• The annual base hourly for this position ranges from $13.70 - $16.00.
• Pay will vary depending on job-related knowledge, skills, experience, and relevant education and training.
• This position may also be eligible for an annual performance-based bonus, commission, or other variable pay plan.
• The Company also offers a full range of benefits, including medical, dental, and 401k.

Benefits

• Fun, fast-paced environment with lots of room for growth.
• Commitment to diversity, ensuring everyone has a complete sense of belonging.
• Guiding principles: Take Ownership, Be Open, Stay Curious, Work as One.