[Hiring] Nutrition Patient Care Coordinator @CVS Health

Role Description

The primary responsibilities of the Patient Care Coordinator (PCC)- WFH are to provide an optimal customer service experience for our patients, physicians, caregivers, and internal departments to:

• Answer questions
• Solve problems
• Provide education
• Maintain our company’s reputation for high-quality service

Responsibilities will also include:

• Verifying insurance coverage
• Performing benefit investigation
• Obtaining prior authorization

The PCC will support the patient from the point of admissions/onboarding through the benefits verification and billing process to ensure a seamless experience for the customer.

Qualifications

• Two years’ experience in a customer service or high-volume call center role
• One year experience in healthcare, pharmacy, medical insurance, or billing environment
• Minimum one year experience working in Microsoft Office, specifically Excel, Outlook, and Word

Requirements

• Excellent verbal communication skills including active listening
• Working knowledge of insurance, health care, processing of new referrals, providing customer education, and routine assessment and problem identification
• Ability to assess a situation and identify potential issues or problems
• Ability to educate and explain complex information in a simplified manner
• Ability to display empathy and patience when dealing with confused or irate customers
• Attention to detail with the ability to capture necessary information from patient discussions while toggling between numerous computer applications
• Ability to multi-task, prioritize, and manage time effectively
• Ability to work independently and be self-directed to complete responsibilities
• Sits at desk for long periods of time
• Talking on phone for extended periods of time
• Computer use for extended periods of time
• Reading a computer screen

Preferred Qualifications

• Preferred pharmacy, PBM or Specialty pharmacy experience
• Preferred experience working with medical billing procedures
• Preferred experience working with prior authorizations
• Preferred knowledge of Medicare, Medicaid, and third-party vendors
• Preferred knowledge of government and patient assistance programs

Education

• P - Equivalent Experience
• R - High School Diploma or General Equivalent Development (GED)

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources, based on eligibility

Pay Range

The typical pay range for this role is: $17.00 - $31.30. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. This position is eligible for a CVS Health bonus, commission, or short-term incentive program in addition to the base pay range listed above.

Application Information

We anticipate the application window for this opening will close on: 07/26/2026. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws.