[Hiring] Norwegian Helpdesk Agent @Mercier Consultancy Group

Role Description

Mercier Consultancy Group is inviting applications for the role of Norwegian Helpdesk Agent to support a leading social media platform, with the opportunity to live and work in Greece. This exciting position offers a chance to join a vibrant team focused on delivering excellent customer service and technical support to Norwegian-speaking users. As a Helpdesk Agent, you will be responsible for resolving user issues and enhancing the overall user experience on the platform.

• Provide responsive and friendly customer support to Norwegian-speaking users.
• Troubleshoot technical problems related to the social media platform and guide users effectively.
• Document and track customer interactions and issues accurately using CRM tools.
• Collaborate with internal teams to escalate and resolve complex technical challenges.
• Stay informed about platform updates, policies, and best practices to share relevant information with users.
• Contribute to process improvements to enhance the support experience.

Qualifications

• Exceptional fluency in Norwegian and at least a B2 in English (both written and spoken) is required.
• Experience in customer service, technical support, or helpdesk roles preferred.
• Strong problem-solving skills and ability to communicate technical information clearly.
• Familiarity with social media platforms is a plus.
• Experience with CRM systems and helpdesk software is advantageous.
• Ability to work remotely from Greece with excellent self-management and organizational skills.
• Positive attitude and commitment to providing excellent customer service.

Benefits

• Competitive Monthly Salary
• Fully Paid Relocation Package
• Fully Paid Training
• Health Insurance
• And Much More...