[Hiring] Non-Voice Support @Sutherland

Role Description

What You'll Do (Non-Voice Support Only):

• Provide email and chat support (no phone calls!) to platform users
• Answer common "how-to" and FAQ-type questions
• Assist with account management and payment-related issues
• Guide users through troubleshooting steps with patience and clarity
• Fixed Term Contract from 6th of November till 23rd of December

Qualifications

• Fluency in Dutch (C1 level) and English (C1 level)
• Valid EU work permit – required to work in Bulgaria
• Availability to work flexible shifts, including weekends
• Previous customer service experience – a plus, but not a dealbreaker
• Excellent communication skills – as smooth as a jazz saxophone solo
• A positive, problem-solving attitude – even on the toughest tracks

Benefits

• Fully remote training and work from anywhere in Bulgaria
• Food vouchers and Multisport card (partially covered)
• Performance bonuses
• World-class training and career growth opportunities
• Digital HR services and 24/7 psychological support

Company Description

At Sutherland Bulgaria, we’re all about bringing great people together to do exceptional things. We’re currently looking for motivated Customer Service Professionals to join our team supporting Spotify, the world’s leading music streaming platform.

If you're ready to work in a fully international, positive, and collaborative environment, from the comfort of your home (anywhere in Bulgaria!), this opportunity is made for you.

With over 422 million monthly active users across 180+ countries, it is a global leader in digital music streaming. It provides access to over 82 million songs and podcasts, combining free and premium features. Join us in supporting its vibrant user base!