[Hiring] NOC Analyst 1 @Schurz Communications

Role Description

Schurz Broadband Group is hiring an NOC Analyst 1 to join their team. The NOC Analyst 1 is responsible for monitoring network elements, troubleshooting network events, following appropriate steps in escalation/SLA adherence, and expedient communication to all required stakeholders. This position will also be responsible for maintenance of documentation, heavy data collection, and providing analysis/reporting on required metrics and incidents.

Primary Responsibilities Include

• Monitor all essential and available elements within the network for degradation that are or could be potential customer and/or infrastructure impacting issues.
• Act as first alert response for incident identification to resolution.
• Perform initial troubleshooting and data gathering to identify and resolve issues in an efficient manner.
• Follow all proper escalation protocols with gross attention to detail and timing.
• Coordinate communication to customers as dictated and all other stakeholders. This may be through social media, Network Status Maps/Pages, Text, Calls, or other prescribed methods.
• Gather all applicable data for analytics.
• Provide reporting on analytics in described fashion. This may be daily, weekly, monthly reporting or database loading for Dashboards for various levels of the company.
• Be responsive to requests from coordinating parties, employees, customers, etc.
• Assist Technical Support as needed and directed for added support availability.
• Perform coordination between all involved stakeholders for event management, whether for planned activity or incident identification and recovery.

Qualifications

• Two-year college degree in network or technology curricula, or equivalent experience.
• 1+ year in a network monitoring, analyst, or broadband-based tech support role.
• Experience in a role that requires strong communication, collaboration, and excellent time management.
• Ability to monitor, analyze and understand broadband network events in all services.
• Understanding of engineering, network, internet, and data centric terminologies.
• Excellent written, verbal, and interpersonal skills. Ability to collaborate effectively cross functionally.
• Ability to organize and prioritize time and task proficiently in a fast-paced environment.
• Excellent analytical skills along with an aptitude towards creative problem-solving techniques and results.
• Prior contact center experience within a broadband or related technology-based company in a technical or engineering support role preferred.

Requirements

• A+, Net+, CCNA or other certifications (even better if you have).

Benefits

• Group health & dental insurance.
• 401(k) program with company match.
• Generous PTO program.
• Company wellness program.
• Employer-paid short- and long-term disability.
• And much more!