NOC Analyst 1 @Schurz Communications
Customer Service
Salary usd 21.63 - 22...
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Job Type full-time
Posted 1wk ago

[Hiring] NOC Analyst 1 @Schurz Communications

1wk ago - Schurz Communications is hiring a remote NOC Analyst 1. πŸ’Έ Salary: usd 21.63 - 22.6 per hour πŸ“Location: USA

Role Description

Schurz Broadband Group is hiring an NOC Analyst 1 to join their team. The NOC Analyst 1 is responsible for monitoring network elements, troubleshooting network events, following appropriate steps in escalation/SLA adherence, and expedient communication to all required stakeholders. This position will also be responsible for maintenance of documentation, heavy data collection, and providing analysis/reporting on required metrics and incidents.

Primary Responsibilities Include

  • Monitor all essential and available elements within the network for degradation that are or could be potential customer and/or infrastructure impacting issues.
  • Act as first alert response for incident identification to resolution.
  • Perform initial troubleshooting and data gathering to identify and resolve issues in an efficient manner.
  • Follow all proper escalation protocols with gross attention to detail and timing.
  • Coordinate communication to customers as dictated and all other stakeholders. This may be through social media, Network Status Maps/Pages, Text, Calls, or other prescribed methods.
  • Gather all applicable data for analytics.
  • Provide reporting on analytics in described fashion. This may be daily, weekly, monthly reporting or database loading for Dashboards for various levels of the company.
  • Be responsive to requests from coordinating parties, employees, customers, etc.
  • Assist Technical Support as needed and directed for added support availability.
  • Perform coordination between all involved stakeholders for event management, whether for planned activity or incident identification and recovery.

Qualifications

  • Two-year college degree in network or technology curricula, or equivalent experience.
  • 1+ year in a network monitoring, analyst, or broadband-based tech support role.
  • Experience in a role that requires strong communication, collaboration, and excellent time management.
  • Ability to monitor, analyze and understand broadband network events in all services.
  • Understanding of engineering, network, internet, and data centric terminologies.
  • Excellent written, verbal, and interpersonal skills. Ability to collaborate effectively cross functionally.
  • Ability to organize and prioritize time and task proficiently in a fast-paced environment.
  • Excellent analytical skills along with an aptitude towards creative problem-solving techniques and results.
  • Prior contact center experience within a broadband or related technology-based company in a technical or engineering support role preferred.

Requirements

  • A+, Net+, CCNA or other certifications (even better if you have).

Benefits

  • Group health & dental insurance.
  • 401(k) program with company match.
  • Generous PTO program.
  • Company wellness program.
  • Employer-paid short- and long-term disability.
  • And much more!
Before You Apply
️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
NOC Analyst 1 @Schurz Communications
Customer Service
Salary usd 21.63 - 22...
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Job Type full-time
Posted 1wk ago
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
Unlock 152,720 Remote Jobs
️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
Unlock 152,720 Remote Jobs
Γ—

Apply to the best remote jobs
before everyone else

Access 152,720+ vetted remote jobs and get daily alerts.

4.9 β˜…β˜…β˜…β˜…β˜… from 500+ reviews
Unlock All Jobs Now

Maybe later