[Hiring] Night Dispatch Representative @Charger Logistics Inc

Role Description

We are looking for a Night Dispatcher at Charger Logistics, responsible for:

• Overnight shipment monitoring
• Customer communication
• Track and trace activities
• Exception management
• Appointment coordination
• Operational reporting
• Proactive problem resolution to ensure efficient transportation operations and exceptional customer service

Work Schedule: Friday to Monday 8:00 PM EST - 5:00 AM EST

Responsibilities include:

• Monitor and track active shipments throughout weekend overnight hours, maintaining real-time visibility and service performance
• Communicate with customers, drivers, and internal teams regarding shipment status, delivery schedules, and operational issues
• Update customer portals, systems, and shipment records with accurate and timely information
• Coordinate pickup and delivery appointments and ensure customer requirements are met
• Identify, escalate, and resolve service disruptions, delays, load recoveries, and other operational exceptions
• Handle customer inquiries and complaints, providing timely solutions and follow-up
• Prepare and distribute overnight reports, ensuring all critical updates and exceptions are communicated to the daytime operations team
• Maintain accurate documentation and collaborate effectively with customers, carriers, and internal stakeholders

Qualifications

• 2+ years of sales and account management experience in transportation and logistics field is preferred
• Recent college or university degree in Marketing or Business-related field is required
• Previous experience in an analyst role and/or in pricing function is an asset
• Ability to understand the business processing requirements using technology and conceptualize creative solutions to implement them
• Experience working B2B sales involving complex deals is an asset
• Strong knowledge and understanding of the sales planning process
• Strong verbal, written, and presentation skills & strong interpersonal and customer relation skills
• Strong negotiation skills with proven closing ability
• Ability to function independently with little or no supervision as well as function in a team environment

Benefits

• Professional growth career
• Competitive pay package
• Performance-based bonus

Company Description

In Charger Logistics, we care about giving equal opportunities to each candidate and employee. We consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, medical condition, or disability.

We invest time and support in you to provide the room to learn, grow, and work your way up. An entrepreneurially minded organization where you’ll be given support and room to develop your own strategies. If this sounds like what you’re looking for, then we might be the place for you.

We inform you that the information provided in this application process for our vacancies is confidential and is intended exclusively for the specialized team of Talent and Selection of Charger Logistics. We also confirm that our contact is exclusively through official Charger Logistics channels and is free of charge.