[Hiring] New Patient Liaison @Shady Grove Fertility

Role Description

We have an immediate opening for a New Patient Liaison to join our remote team at US Fertility .

• Schedule: Monday through Friday, 9:30 AM to 6:00 PM, one Sunday every 5 weeks on a rotating schedule for up to 4 hours
• Compensation: $22.00 to $25.00 per hour (commensurate with experience)
• Location Requirement: This is a remote position only open to candidates who reside and are authorized to work in New York, New Jersey, South Carolina, Florida, and Pennsylvania.

This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day.

In this role, the New Patient Liaison will:

• Prioritize time to generate increased new patient appointments by performing over the phone prospective customer consultations and closing new business
• Use a “soft sell” and empathetic approach to convert prospective customers into very satisfied customers by responding to questions and explaining in detail the features and benefits of choosing US Fertility
• Coordinate with USF offices and supervisors to ensure a seamless transition for prospective customers referred to medical diagnosis and treatment, especially when unusual conditions are present
• Prepare and report on the metrics on the inside sales results and make recommendations to the leadership team on how to improve processes and increase sales
• Accurately maintain customer database that tracks all relevant program information, including individual progress of prospective customers
• Notate all unusual circumstances and document conversations with the potential customers in the database to ensure that complete, current and accurate information is available to everyone in the department
• Follow-up with all prospective customers

Qualifications

• Bachelor’s degree required in Biology, Psychology, Sociology, or a related field.
• Bilingual Spanish preferred.
• Five years customer service experience with at least two-three years inside sales experience
• Competency in active listening and relationship building, and ability to communicate with empathy
• Ability to build deep personal connections with callers who may be very emotional about the challenges they face in their effort to build a family
• Ability to communicate accurately and concisely
• Excellent interpersonal and telephone skills. Bilingual would be a plus
• Ability to function in a self-directed manner, organize work tasks and information efficiently, monitor quality/effectiveness, collaborate within and across teams and execute timely and accurate follow through.
• Working knowledge of healthcare services/fertility is a plus

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Tuition assistance and professional development support
• Performance-based bonus opportunities
• Generous paid time off, paid holidays, and paid parental leave
• Life and disability benefits
• Fertility Discount Program
• Employee wellness and recognition programs