[Hiring] New Patient Consultant I @CCRM Fertility

Role Description

The New Patient Consultant plays a vital role to the success of CCRM Fertility’s network. As the first point of contact for the majority of the Network’s potential new patients, this position is critical in setting the tone for the new patient experience.

The New Patient Consultant is responsible for:

• Assisting new patients in initiating their CCRM Fertility journey.
• Understanding their options and ensuring a seamless transition into care.
• Serving as a liaison between patients and healthcare providers.
• Providing information on the physicians and the CCRM patient experience.
• Registering patients into the electronic medical record system.
• Reporting to the Practice Administrator.
• Adhering to HIPAA regulations and maintaining patient confidentiality at all times.
• Answering incoming calls to aid patients in scheduling new patient appointments.
• Communicating information regarding CCRM’s physicians, services, and successes to potential patients.
• Obtaining necessary information from patients including referral source, reason for appointment, demographic information, and insurance information.
• Working in the EMR system to ensure all patient data is promptly inputted and remains up-to-date.
• Sending consent forms via DocuSign to patients and their partners.
• Contacting potential patients who have submitted their contact information via CCRM’s website.
• Communicating with physicians, clinical/front office staff, and other departments as needed.
• Maintaining and tracking internal forms and spreadsheets as directed by the supervisor.
• Attending all staff meetings and in-service meetings.
• Performing other duties as assigned.

Qualifications

• High School Diploma or GED required.
• 1+ year experience in large volume inbound call center preferred.
• 1+ year experience in healthcare field preferred.

Requirements

• The physical demands described here are representative of those which should be met, with or without reasonable accommodation (IAW ADA Guidelines).
• This job operates in a professional office setting.
• While performing the duties of this job, the employee will interact with others, sit/stand at a desk, work on a computer, and spend prolonged periods preparing and analyzing data and figures.
• Employees will use standard office machines and equipment (computer, telephone, photocopier, and scanner).

Benefits

• Generous Paid time-off (PTO) and paid holidays.
• Medical, Dental, and Vision Insurance.
• Health benefits eligible the first day of the month following your start date.
• 401(k) Plan with Company Match (first of the month following 2 months of service).
• Basic & Supplemental Life Insurance.
• Employee Assistance Program (EAP).
• Short-Term Disability.
• Flexible spending including Dependent Care and Commuter benefits.
• Health Savings Account.
• CCRM Paid Family Medical Leave (eligible after 1 year).
• Supplemental Options (Critical Illness, Hospital Indemnity, Accident).
• Professional Development, Job Training, and Cross Training Opportunities.
• Bonus Potential.
• Potential for Overtime Pay (Time and a half).
• Holiday Differential Pay (Time and a half).
• Weekend Shift Differential Pay ($4.00 per hour).