[Hiring] Network Customer Service Support @Enlyte

Role Description

MUST BE IN THE PACIFIC or MOUNTAIN TIME ZONE. This is a fully remote role, Monday through Friday, 11:00 AM – 8:00 PM PST or NOON to 9:00 PM MOUNTAIN TIME ZONE with one Saturday per month.

We are seeking a Network Customer Service Support professional to join our Network Solutions team.

• Delivers specific delegated Customer Service tasks assigned by a supervisor.
• Receives requests by email, telephone or via a CRM.
• Documents issues within the CRM using specific guidelines.
• Runs reports and analyzes them to ensure issues are prioritized and resolved based on service level agreements.
• Researches multiple system applications to identify root cause of issue which can be complex in nature.
• Works to resolve issue within own unit or outside unit.
• May require outreach to other internal resources or external resources outside of the company.
• Responds to inquiries from clients, providers and/or other internal or external partners.
• Determines most effective response.
• Independently responds to inquiries, grievances, or complaints of moderate to substantial complexity.
• Completes day-to-day tasks without immediate supervision but has ready access to advice from more experienced team members.
• Tasks involve a degree of forward planning and anticipation of needs/issues.
• Resolves non-routine issues escalated from more junior team members.

Qualifications

• High School diploma or equivalent.
• Experience in a fast-paced, production environment.
• Customer Service experiences in a transaction-based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate.
• Demonstrated ability to handle multiple assignments competently, accurately and efficiently.
• Ability to write clearly and effectively when communicating with all parties.

Benefits

• Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts.
• Life and AD&D Insurance.
• 401(k).
• Tuition Reimbursement.
• An array of resources that encourage a lifetime of healthier living.

The expected base pay for this position ranges from $16.50 - $20.50 hourly and will be based on a number of additional factors including skills, experience, and education.

The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.