[Hiring] Network Customer Service Support @Enlyte

Role Description

We are seeking a Network Customer Service Support professional to join our Network Solutions team. This is a fully remote role working Monday through Friday, 11:00 AM – 8:00 PM PST, with typically one Saturday per month. Candidates must be located within the Pacific Time Zone.

• Delivers specific delegated Customer Service tasks assigned by a supervisor.
• Receives requests by email, telephone or via a CRM.
• Documents issues within the CRM using specific guidelines.
• Runs reports and analyzes them to ensure issues are prioritized and resolved based on service level agreements.
• Researches multiple system applications to identify root cause of issue which can be complex in nature.
• Works to resolve issue within own unit or outside unit.
• May require outreach to other internal resources or external resources outside of the company.
• Responds to inquiries from clients, providers and/or other internal or external partners.
• Determines most effective response.
• Independently responds to inquiries, grievances, or complaints of moderate to substantial complexity.
• Completes day-to-day tasks without immediate supervision but has ready access to advice from more experienced team members.
• Tasks involve a degree of forward planning and anticipation of needs/issues.
• Resolves non-routine issues escalated from more junior team members.

Qualifications

• High School diploma or equivalent.
• Experience in a fast-paced, production environment.
• Customer Service experiences in a transaction-based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate.
• Demonstrated ability to handle multiple assignments competently, accurately and efficiently.
• Ability to write clearly and effectively when communicating with all parties.

Benefits

• Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts.
• Life and AD&D Insurance.
• 401(k).
• Tuition Reimbursement.
• An array of resources that encourage a lifetime of healthier living.
• Compensation depends on the applicable US geographic market, with expected base pay ranging from $16.50 - $20.50 hourly based on skills, experience, and education.