[Hiring] Negotiator @Enlyte

Role Description

This is a full-time, work-from-home position. This role may be performed remotely from anywhere in the United States.

Hours: 6:00 AM - 2:30 PM PST

• Join our high-energy negotiations team and help drive savings for our insurance carrier clients while supporting prompt payment to healthcare providers.
• As a Negotiator, you will serve as a liaison between medical providers and insurance carriers, selling our prompt-pay negotiation services over the phone and accurately processing bill information in a fast-paced, production environment.

In this role, you will:

• Handle high-volume inbound and outbound calls (including to medical offices, billing departments, and other providers) to present and "sell" our prompt-pay program and secure appropriate discounts.
• Accurately enter and update bill and provider data in our systems while speaking with providers, maintaining speed, accuracy, and minimal errors.
• Review bills received electronically (EDI) from insurance carrier clients, verify key details, and determine next steps for negotiation and processing.
• Clearly explain our prompt-pay offering, timelines, and terms to providers and billing contacts, addressing questions and overcoming objections in a professional, customer-focused manner.
• Conduct research and basic skip tracing when bill or provider information is incomplete, including looking up NPI numbers, confirming provider locations, and identifying correct billing contacts or offices.
• Work in a call center–style, production environment, managing a personal queue of bills and achieving established productivity and quality expectations (e.g., bills handled per hour, call volume).
• Collaborate with team members, offshore vendor partners, and operations leadership to resolve issues, share information, and support department goals.
• Follow established procedures and guidelines while adapting to updates in processes, systems, and client requirements.
• Independently organize and prioritize daily workload to meet schedules, service levels, and production targets.
• Complete other duties as assigned, which may include special projects, additional research, and supporting teammates during high-volume periods.

Qualifications

• High school diploma or equivalent. Additional coursework or training in business, healthcare, insurance, or related fields is a plus.
• 1–2 years of experience in sales, call center, or other high-volume, production-based environments preferred. Experience with data entry, data processing, or working in an insurance/medical billing setting is a plus.
• Strong verbal communication and phone presence with the ability to confidently sell services to medical professionals.
• Ability to work efficiently in a fast-paced, production environment handling high call volumes (both inbound and outbound).
• Accurate and fast typing/data entry skills while talking on the phone.
• Strong attention to detail and comfort with repetitive tasks.
• Basic computer skills, including working within multiple systems and applications simultaneously.
• Must have reliable high-speed internet to support voice and data applications in a remote work environment.

Benefits

• Full and comprehensive benefits program.
• 24 days of paid vacation/holidays in your first year plus sick days.
• Home office equipment including laptop and desktop monitor.
• Employee Assistance and Referral Program.
• Hands-on training with experienced negotiation and operations leaders.
• Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement.
• Compensation depends on the applicable US geographic market. The expected base pay for this position ranges from $14.70 - $19.23 hourly, based on skills, experience, and education.