[Hiring] Needs Assessment Team Lead @Pyramid Healthcare

Role Description

Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery, and eating disorder treatment modalities.

Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges.

• Subject matter expert for all workflows as it pertains to assigned line(s) of business.
• Work with Training Team and/or Supervisors to establish training schedule.
• Assist with development of and maintenance of training material.
• Complete training of all new hires, and assist with ongoing training opportunities for existing teammates.
• Provide timely feedback to leadership regarding training successes and areas for improvement for both new hires and existing teammates.
• Responsible for Lead Quality Management for entire team - ensuring all leads are tended to timely, and opportunities for scheduling are resolved.
• Ensure Call Detail information is reviewed on a daily basis, to ensure LQM is maximized for scheduling opportunities.
• Responsible for all daily reporting - telephonic, call documentation, and lead - to be presented to leadership.
• Assist team with taking calls, up to but not limited to 50% of time.
• Assist with ancillary work as stipulated by supervisor.
• Navigate Veteran initiatives as appropriate per line of business.
• Assist with escalated calls.

• Accuracy of data entry.
• Ability to work with clinical staff.
• Ability to work with difficult phone calls.
• Ability to set priorities and meet deadlines.
• Demonstrate good customer service skills.
• Demonstrate good decision making.

Qualifications

• High School Diploma or GED, at least 6 months as top performing teammate.
• Maintained defined KPIs for last 6 months of employment.
• No disciplinary action within last year of employment.

Pyramid CORE Values

• INTEGRITY: Striving to be honest, transparent, and ethical when dealing with clients, staff, and the community.
• DEDICATION: Demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily.
• COLLABORATION: A steadfast, team-focused approach; working together to achieve excellence.
• PASSION: A genuine, compelling, and relentless desire to improve lives and support Pyramid Healthcare’s mission.

Benefits

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• 401(k) with Company Match
• Tuition Reimbursement
• Employee Recognition Programs
• Referral Bonus opportunities
• And More!

Company Description

Pyramid Healthcare, Inc. is proud of its diverse workforce, and is an Equal Opportunity Employer.