[Hiring] National Service Coordinator @Enterprise Holdings

Role Description

The National Service Coordinator will primarily be responsible for providing a broad range of support and assistance to both internal and external Fleet Management customers.

• Field inbound calls and assist customers with roadside assistance and setting up rentals
• Relay approval confirmation to repair facilities
• Conduct follow-ups with repair facilities, tow companies, and Fleet drivers

This is a full-time work from home position that will allow you to work 100% from your home residence in the Metro St. Louis area or surrounding MO/IL counties.

Our department operates between the hours of Monday through Friday 5 a.m. - 9 p.m. CST and Saturday 7 a.m. - 4 p.m. CST.

The pay range for this position is $18.99 TO $20.24 per hour, determined based on numerous factors including relevant education, qualifications, experience, skills, performance, time in position, and business or organizational needs.

Enterprise Fleet Management also offers a benefits package including:

• Paid vacation and choice time days
• Medical, dental, and vision insurance benefits
• Dependent spending account
• Health savings account
• Life and disability insurance
• Fertility benefits
• Employee Assistance Programs
• Profit sharing
• 401(k) employer match
• Discounts and more

Qualifications

• Must be 18 years of age or older
• Must live in the St. Louis Metropolitan area or surrounding MO/IL counties
• Must live in the state of Missouri or Illinois
• Two (2) years experience with customer and/or vendor support
• Two (2) years of administrative support experience
• Proven success in problem/conflict resolution or negotiation
• Intermediate proficiency with Microsoft Office applications (Word, Excel, and Outlook)
• Must have the ability to meet all work from home technical requirements
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Requirements

• Executing
• Customer Service
• Detail Oriented
• Analyzing
• Communication
• Flexibility

Work From Home (WFH) Requirements

• Must have reliable and consistent high-speed internet access provided by a terrestrial cable or fiber provider (no DSL or satellite)
• High-speed Internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb is required
• Connection latency must be less than 100ms (Please validate using a speed test tool such as http://www.speedtest.net/)