[Hiring] National Director, Customer Service @Young Innovations

Role Description

Young Innovations is looking for a National Director, Customer Service to build, standardize and lead our customer service function across multiple business units. The ideal candidate is a hands-on leader who can balance centralized standards with the flexibility to support diverse brands, product lines and markets.

• Ensure consistent service quality, efficient operations and a unified customer experience strategy while respecting the unique needs and customer profiles of each individual business.
• Give executive leadership visibility into customer service performance across the entire portfolio and unit by unit, and decide what should be centralized as shared services and what should stay decentralized.

Qualifications

• Bachelor's degree in Business, a related field, or equivalent experience.
• 8+ years of progressive customer service leadership experience, including at least 3-5 years managing multi-site, multi-brand, or multi-business unit teams.
• Experience in a holding company, franchise, multi-brand retail/consumer, or private equity portfolio company environment strongly preferred.
• Proven ability to standardize processes across diverse teams while allowing for local autonomy.
• Excellent stakeholder management skills, with the ability to influence leaders who may not be direct reports.
• Excellent creative problem-solving skills with the ability to ideate unique solutions to customer opportunities or concerns.
• Superior communication skills, both written and verbal, across all levels of the organization.
• Strong project management skills.
• A clear 'bias for action' and sense of urgency to operate within a fast-paced, entrepreneurially minded organization.
• Demonstrated proficiency in verbal and written communication in English, with the ability to convey information clearly, accurately, and professionally across all levels of the organization.

Requirements

• Demonstrated proficiency with relevant web/e-commerce tools and platforms (e.g., CRM, Excel, PowerPoint, etc.).
• Ability to travel up to 20% of the time.

Benefits

• Full medical, dental, vision, 401k, parental leave, paid holidays, paid time off, short & long term disability insurance, employee assistance program, and more!

Company Description

At Young Innovations, we foster a dynamic environment where team members make an impact every day as part of a collaborative, inclusive culture. Together, we serve the dental profession and their patients, united in our mission of achieving a Lifetime of Oral Health™.

We embrace diverse perspectives and encourage bold thinking, challenging traditional approaches with a bias for action. Whether you’re looking to expand your skills or grow your career, Young is here to support your goals and continuous learning. At Young, YOU are at the core of what we do.