[Hiring] National Account Representative @Neighborly®

Role Description

As a National Accounts Representative on the Junk King team, a typical day for you will include:

• Collaborate with Team Members: Work together to provide excellent customer care and identify growth opportunities.
• Professionalism and Discipline: Maintain a high level of professionalism and discipline when interacting with both external and internal customers.
• Project Delivery: Ensure timely and successful delivery of projects, consistently meeting due dates.
• Inbound Communication: Answer inbound phone calls and monitor inbound emails from customers and franchisees.
• Work Queue Management: Monitor the work queue, make outbound calls to customers to set appointments as needed, and enter, process, and schedule work orders throughout your shift.
• Outbound Calling: Proactively make outbound calls to set customer appointments.
• Team Assistance: Assist other teams within the Call Center as assigned.

Qualifications

• 1+ years of working experience in customer service or a related field is preferred.
• Basic knowledge of Microsoft Office Suite (TEAMS, One-drive, SharePoint) is required.
• Collaborative Mindset
• Effective Communication
• Customer-Centric Focus
• Task Prioritization
• Critical Thinking
• Coachable & Adaptable
• Must be able to lift a minimum of 25 lbs.
• Proficient in Spanish preferred (reading, writing, and speaking)
• Sense of humor
• High School Diploma or equivalent required.

Requirements

• This is a fully remote position.
• Must be able to work 5 days a week with availability to work weekend days.
• Must provide your own personal computer and hardwire internet connection (no Macs).

Benefits

• Medical, Dental, etc.
• Competitive Pay: $18
• Schedule: Works 5 days a week with availability to work on weekends.